24/7 Helpline Team Manager

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About the Trust

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.

Our ambition is to maximise people's potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

1. Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
2. Flexible working opportunities to support your work/life balance
3. Access to Continued Professional Development
4. Involvement in improvement and research activities
5. Health and Wellbeing activities and access to an excellent staff wellbeing service
6. Access to staff discounts across retail, leisure and travel

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople

https://www.penninecare.nhs.uk/values

Job overview

An opportunity has arisen for a Band 7 Team manager to join the 24/7 Mental health crisis Helpline which forms part of the crisis offer from the Trust. The 24/7 Helpline provides Trust- wide signposting and support to service users and members of the public who call the service when they are experiencing mental health difficulties and the team manager, along with the clinical lead, is there to provide support, steer and structure for the team to maintain a robust and motivated staffing group. The Helpline will be subject to change as part of our growing crisis offer and the team manager will support that change as we become part of a larger offer.

Main duties of the job

The postholder will provide clinical and managerial leadership for the24/7 Helpline ,
working closely alongside colleagues across mental health services within Pennine
Care.
The postholder will manage the operational requirements of the service, and have
clear aims for the team's development and be able to achieve targets and goals set.
The postholder must have a sound clinical knowledge and experience of working in a
secondary mental health care setting, must be able to motivate staff to achieve high
clinical standards and be able to use leadership skills to develop and promote a
strong culture of quality, safety and learning.
The postholder must be able to work with the wider Mental Health Services to
provide health and care support for patients accessing the helpline

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Detailed job description and main responsibilities

Please see job description and person specification attached for further details about the role and responsibilities within.

Person specification

Education and Qualifications

Essential criteria

• Registered mental health nurse or equivalent
• Educated to degree level or equivalent demonstrable experience.
• Evidence of CPD
• Completion of Preparation for Mentorship qualification or willingness to complete
• Short courses and experience to postgraduate diploma level

Desirable criteria

• Management Qualification

Experience

Essential criteria

• Substantial experience as a senior mental health practitioner within the NHS
• Participation in service development
• Experience of delivery of clinical supervision
• Able to demonstrate managerial experience or potential
• Extensive experience of working with patients with complex mental health needs
• Working with multiagency safeguarding procedures
• Experience of supervising the work of junior staff

Desirable criteria

• Experience of business planning
• Experience of resource management

Knowledge

Essential criteria

• Understanding key principles within mental health services
• Legislation - Mental Health Act, Mental Capacity Act, Care Act
• CPA
• Standards relevant to service area
• Planning, decision making structures, relevant to service area
• Specialist knowledge of mental health problems and medications used in this setting.
• Role and function of key partners in statutory and nonstatutory agencies
• Health and safety
• Team cultures and influencing factors in implementing change.

Desirable criteria

• Local knowledge of services and facilities
• Specialist knowledge of therapeutic interventions

Skills and abilities

Essential criteria

• Ability to manage, motivate and supervise a professional MDT
• Ability to identify and define team and individual training/development.
• Ability to lead negotiations in respect of service development
• Ability to function and make decisions in high pressure clinical environments.
• Ability to build and maintain effective relationships with stakeholders
• Ability to communicate and negotiate at all levels
• Evidence of effective change management skills
• Ability to manage own emotions and deal with other in highly charged situations
• Ability to provide education and training to different grades of professional staff both informal and formal presentations
• Ability to ensure the team operates effectively as part of the wider mental health system
• Ability to critically appraise incidents to ensure appropriate learning is identified and used to improve practice.

A hints and tips document is attached below for guidance on completing your application form.

Disclosure Barring Certificate check

All of our new starters, who are appointed to a post which requires a Disclosure Barring Certificate check (DBS), will be recharged for the full cost of the check (DBS checks for volunteers are free of charge).

An enhanced DBS check costs £38 and a standard check costs £18 (plus an administration charge of £3.50). If you are a substantive member of staff, the full amount will be taken from your first month's salary.

If you are a member of staff on our bank, you will need to repay the full amount from your first salary.

We encourage you to register with the DBS update service at an annual cost of £13 (this is mandatory for bank staff).

Other important information

• We are committed to equality, diversity, and inclusion (EDI) and recognise the importance of ensuring our diverse service user population is reflected within our workforce. Unfortunately, we know that, at present, there is underrepresentation of our communities in our workforce. We welcome applications from people from diverse communities to help us grow, learn, be better and consider brilliant innovation diverse people bring.
• Priority will be given to applications from existing NHS employees who have an at risk status
• This post is on our terms and conditions (T&Cs). If you are an existing employee currently on transferred terms and conditions (i.e. you transferred from another employer and retained their T&Cs) and you are voluntarily applying for this post; if you are successful, you will be employed on our T&Cs
• You will be informed about the progress of your application following shortlisting. Only applicants who clearly demonstrate the criteria listed in the person specification will be shortlisted for interview
• We will notify you by email if you have been shortlisted or not. Computer access is available at your local job centre or library. Please make sure you check your spam filter/junk folder. If any mail goes to your junk folder please mark it as safe
• If you would like to be considered under the disability confident scheme, you will be guaranteed an interview if you meet the essential criteria on the person specification for the post
• If you require reasonable adjustments to our recruitment process please phone us on 0161 716 3181 at the earliest opportunity. We will support you to complete your application
• We reserve the right to close a vacancy earlier than the advertised closing date if a sufficient number of applications have been received
• Unfortunately we are not able to guarantee the transfer of lease cars, or cover the costs of early termination charges. We have a strict policy on unsolicited contact from recruitment agencies. Please do not contact our recruiting managers directly.

Vaccination

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at https://www.nhs.uk/conditions/coronavirus-covid-19/ where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description (PDF, 112.3KB)
• Person Specification (PDF, 153.6KB)
• Policy Statement on Recruitment of Ex-Offenders (PDF, 117.0KB)
• Applicant Information pack (PDF, 505.6KB)
• Hints and tips for your application (PDF, 128.7KB)