1120 - Operations Support Manager

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1120 - Operations Support Manager

Location

Felixstowe

Division

Container Division

Salary

Up to £64,765 per annum depending on skills and experience

Advert Summary

Operations Support Manager

Join the team that keeps Britain moving

Hutchison Ports - Port of Felixstowe is the UK's largest deep-water container port and a major gateway for global trade. As a Operations Support Manager, you will work alongside our Operations Managers to lead and oversee continuous improvement across all operational areas.

Our Benefits - Rewarding the people who keep our port moving

We offer a strong, reliable benefits package designed to support your financial security, wellbeing and long-term development:

Financial & Security

• Competitive pension: 8% employer contribution (min 4% employee)
• Life Assurance: 14× annual salary for pension scheme members (4× for non-members)
• Annual profit share bonus and performance-related bonus

Health & Wellbeing

• Employee Assistance Programme (EAP): confidential counselling, stress & anxiety support, financial wellbeing guidance, plus access to our Wellbeing Hub
• On-site Occupational Health Team and wellbeing support

Time, Flexibility & Community

• Paid leave, enhanced sick pay terms, and family-friendly policies
• Volunteering days supporting our local community
• Perkbox retail discounts, wellbeing content and savings across hundreds of brands

Growth & Development

• Access to development pathways, accredited training, and career progression opportunities across our port network

Role Overview

The Operations Support Manager drives continuous improvement across container operations by developing processes, leading change initiatives, and supporting performance, safety, and compliance standards.

Key responsibilities

• Design and build projects that continuously improve operations performance and behaviours within the 4-shift system and Delivery function; Use appropriate data to identify priorities for such activities and make recommendations accordingly.
• Deliver unambiguous and authentic safety leadership to your Team and/or colleagues, based on the HPUK Leadership guide, ensuring that the moral, legal and financial case for safety, the vision to tackle issues and the department/shift safety plan is communicated, understood and embedded in business as usual.
• Support and challenge the operation teams to deliver against standards; drive a consistent approach to the use of performance standards across operations educating the teams on operational performance measures e.g., HR, Health & Safety or quality control metrics.
• Maintain strong links with the shift teams ensuring that, where required, clear communication is maintained on their current and planned activities; prepare communications materials for activities and projects as appropriate.

What you need

• Educated to Degree level or with equivalent experience in an Operational environment.
• Experienced in container operations or similar logistics or maritime operating environment.
• Critical thinking, experience of working with company policies, codes of practice and operating procedures
• Ability to work within an environment that changes at a fast pace.
• Be a self-starter who can work under own direction.

Shifts & Pay

• Basic salary: £64,765
• Hours: 37.5 hours per week

Inclusion & Community

We're proud to be a Women in Maritime Chartered employer and support diversity through active colleague networks in Gender, Cultural, LGBTQIA+ and Wellbeing. We also welcome discussions around flexible working, where operationally suitable.

The Recruitment Process - What is involved?

Our recruitment process has been designed for you to easily apply and highlight the best of your skills, expertise and personal attributes. We want you to be prepared, confident and the best version of you for this role.

• Apply online by 22nd March 2026 - share your relevant experience and transferable skills
• Anonymous shortlisting - all identifiable details are removed before hiring managers review applications.
• Interview & task - scenario-based activity + competency interview.
• Outcome - we aim to update all candidates as soon as possible following.

Hutchison Ports UK is able to sponsor skilled worker visas in cases where the role fits the requirements set out by the UK government. Please refer to the government website to understand the requirements needed. In cases where a post-study visa is used initially, it may be the case that the skilled worker visa requirements will not be met once this visa has expired.

Hutchison Ports is committed to creating and developing an inclusive work environment with a diverse workforce. We will consider all qualified applicants and encourage discussion about flexible working opportunities. We offer a supportive, community environment and have been awarded Chartered status by Women In Maritime. We have our own Women's Network, offer leadership, mentoring and role specific training.

Apply today

Bring your commitment, teamwork and drive-and we'll give you a career, not just a job.

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