Account Manager - Lexology PRO

Department: Commercial

Employment Type: Full Time

Location: London

Description

Why LBR?

An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that promote equality, agility, and respect in everything we do.

Law Business Research has been selected as a finalist for the 2024 Inspiring Workplaces Awards. We’re proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees

We are happy to share that we have partnered with Business Disability Forum to help us on our journey to becoming a more inclusive employer and achieving Level 2 Disability Confident Accreditation. Business Disability Forum work with partners, businesses like ours, the government, and disabled people to improve the life experience of disabled employees and consumers, by removing barriers to inclusion.

Through this partnership we’ll have access to expert advice, events and practical resources that we can share with our teams to help us become more disability inclusive and better support our current and future employees. Watch out for further updates.’

We also take our place in this world of ours very seriously and engage in a wide variety of charitable and community based initiatives. We work extensively with Swawou School in Sierra Leone, which we established to provide education for 120 girls, and on an ongoing basis we underwrite the school’s costs.

‘We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.’

Key Responsibilities

· Complete Account Management activities as and when required including, but not limited to, develop and maintain strong relationships with clients, identify opportunities to upsell and upgrade, and support the renewal cycle.

· Work with Client Services and New Business teams to carry out the activities through the client life-cycle to increase renewal rates by volume and value.

· Work with your colleagues in the company to ensure highest standards of delivery and identify opportunities for up-selling and cross-selling to increase company revenue.

· Develop in-depth product, market and sector knowledge.

· Deliver effective communications, which can be adjusted depending on the product and audience.

· Update the CRM to ensure the CRM accurately reflects your sales activity through the buying stage to move Leads and Opportunities to Closed Won or Closed Lost status.

· Ensure your clients have signed contract and orders are processed in accordance with GDPR regulations.

· Implement plans to maximise account management opportunities by developing sales to meet revenue targets.

Attend client meetings and communicate new product developments, obtaining client feedback.

Skills Knowledge and Expertise

· Excellent negotiation and communication skills, in particular a highly professional telephone manner.

· Self-motivated and driven to achieve targets.

· International outlook.

· Ability to work to targets and showcase resilience in challenging situations.

Role model organisational values to more junior members of the team, mentor and develop/train.
1-2 years experience in a target driven sales role, ideally telephone based B2B sales or account management (desirable).
Proven track record of sales performance and hiting targets.
Knowledge of the legal sector or professional services is desirable.

Benefits

Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:

Start of employment:

Eye Care
Employee Assistance Programme
A day off for your birthday

After 3 months employment:

Pension (4% employer contribution and 4% employee contribution)
Cycle to Work scheme
Season ticket loan
£350 annual wellbeing allowance to contribute to gym membership & fitness classes

After 4 months and 1 year's service:

Life assurance after 4 months
Private healthcare after 1 years’ service

Additional Perks:

Company socials e.g., Christmas and Summer parties
Access to Employee Affinity Networks
Mentoring scheme
Volunteering Day
Mortgage Advice

We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability. We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.

Key Responsibilities

Skills Knowledge and Expertise

Benefits

About Law Business Research