Salary: £24,292
Hours: 37.5 Hours, 5 Days Per Week (Full Time) Monday to Sunday
Location: West Yorkshire (field based role supporting 14 shops and Donation Centre based in West Yorkshire)
Responsible to: Area Manager
Responsible for: Staff and volunteers in covering shops
Without staff and volunteers, our shops can’t open. And if our shops aren’t open, they’re not generating vital income to help fund the support we provide to local children and families.
That’s where you come in. By providing manager cover for sickness, holidays and vacancies rotating across a number of our shops, you’ll help us ensure we never lose a day of sales.
Flexible and adaptable, you’ll love the chance to get stuck in, ensuring our teams continue to hit their sales targets, deliver great customer service and maintain excellent merchandising standards, whichever shop you’re in.
Your experience in retail will mean you can hit the ground running and, because this is a permanent not bank role, you’ll be able to build good working relationships with the teams across the shops. And don’t worry, you won’t be out of pocket – we’ll pay your travel to each shop.
If you’re looking for a role that’s full of variety and makes good use of your retail skills, then we want to hear from you!
Benefits: Entry into Peoples Pension, death in service benefit (3 x salary), out of pocket expenses, free access to confidential and extensive wellbeing support, generous holiday entitlement (26 days plus bank holidays rising to 31 days after 5 years for a full time employee), free tea / coffee, sight tests and flu jabs and excellent learning and development opportunities.
Role Summary
Our vision is to deliver pioneering care through pregnancy, childhood and loss, wherever families need us, whatever the future holds. This role supports our vision by ensuring our shops continue to generate vital income for the charity, during periods of staff sickness, holidays or recruitment.
As our retail support manager, you’ll provide support to shop managers in our shops across West Yorkshire. Stepping in to provide holiday and sickness cover, you’ll support the shop team of staff and volunteers to achieve sales targets and maintain excellent merchandising standards whichever shop you’re in.
You’ll help us deliver class-leading customer service, while also complying with hospice and retail policies and procedures and security, health and safety standards.
Main Duties and Key Responsibilities
Income and budgets
Customer service / public relations
Merchandising and premises
Stock
Team and cost management responsibilities
Administration
Security
For all of our roles we expect employees to abide by the expectations set out within the Together for Families Framework (attached). Complying with Together for Families means that we will all act with integrity to ensure we are trusted the people we care for, the people we work with and everyone who supports Forget Me Not.
Person specification
Skills and experience
Essential
Desirable
As this role involves working out in the community, you will need to have a full, driving licence and access to a car for work purposes.
This role will involve weekend work on a rota basis and so flexibility is essential.
Equality and Diversity
Please note that we are committed to equality and diversity and make the following pledge in relation to our recruitment practices;
Please click here to view our full equality, diversity and inclusion pledge
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.