Backed by one of the UK’s leading hospitality companies, we blend centuries of industry know-how with thoughtful gestures, stylish details and a fresh approach to dining, creating the perfect place to recharge, relax and connect. Our multi-year development plan will see us transform a portfolio of properties into unique, design-led hotels across the country, providing a luxurious setting for guests and locals alike.

As the Head Housekeeper, you will lead a team dedicated to crafting a memorable experience and keeping the property immaculate. With an eye for detail and a passion for hospitality, you thrive in a dynamic environment to maintain high standards in housekeeping.

Your role as housekeeper…

• This is a working role so you will be leading from the front ensure an outstanding guest experience
• You will create the perfect environment for our guests through preparation of exceptional spaces, perfect cleanliness and adding unique touches to create lasting impressions
• Manage staffing, work assignments, and performance goals, providing mentoring and coaching for continuous improvement.
• Plan rotas, control budgets, and communicate effectively with other managers to meet guest demand and address special requirements.
• Assist in recruitment, onboarding, and compliance training for new team members whilst overseeing housekeeping team training and standards.
• Conduct routine inspections, report defects, and ensure compliance with health and safety regulations.
• Maintain exceptional cleanliness in public areas, promptly address guest experiences, assist in VIP requirements, and focus on delivering personalised touches for complete guest satisfaction.

What you’ll bring….

• Proven ability to thrive in a fast-paced and dynamic work environment, demonstrating resilience and flexibility to handle multiple tasks simultaneously.
• Possess an excellent eye for detail, ensuring precision and accuracy in tasks to maintain high-quality standards.
• Effective verbal and written communication skills, facilitating seamless teamwork and collaboration with colleagues in various roles.
• A genuine passion for the hospitality industry, particularly in the realms of Hotel and Restaurants.
• Extensive background in a culinary setting demonstrating hands-on experience in the details of kitchen operations and showcasing practical knowledge and proficiency in culinary practices.

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Wage Stream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…