Retail Store Manager
RETAIL STORE MANAGER
Founded in London, in 2010, Glassworks is a fresh London fashion brand – totally independent, style-obsessed and passionate believers in bricks-and-mortar boutiques as well as streamlined digital shopping. Our design-led stores and website are refreshed weekly with small runs of completely new fashion – meaning a constant feed of exciting new stuff to try on, helped along by the most dedicated and on it staff-turned-stylists on the planet. With the recent launch of our USA ecommerce site and Soho store relocation, we are focused on scaling our existing channels and shifting our production to sustainable fabrics and processes – all whilst maintaining a strong design aesthetic, stylish atmosphere in store and strong customer focus.
THE ROLE
The Retail Store
Manager will be a highly organized, confident self-starter who will take on the
responsibility of managing one Glassworks retail location on a day-to-day
basis. You will lead a retail team staffed appropriate to your location and
will report into the Retail Area Manager. This role is perfect for someone who
is driven to succeed in retail management who is mature, quick-thinking and can
handle a range of situations and personalities. No two days are the same and as
the company grows, the stores will be regularly improved and performance
targets elevated. As you will be responsible for the daily management of the
store, you must be able to work and lead independently and will have previous
experience that illustrates this strength. This is a unique and exciting
opportunity for an ambitious person to play a core role in driving a company to
success.
So what will I be doing every day?
- Managing the people, brand/store environment standards
and store operations to achieve daily/weekly/monthly targets and ensuring
best-in-class customer service and satisfaction scores;
- Managing the retail team including regular
meetings, personal development plans/appraisals, and commission/contest rewards;
- Recruiting and delivering new staff
training/onboarding process and continued staff training for new
information/procedures;
- Monitoring the store sales targets/KPIs and
managing the team and operations to achieve excellent store performance
marks in monthly management reviews; and
- Planning and distributing the staffing
schedule keeping labour costs within budget;
- Overseeing the stock delivery, stock transfer
and stock room maintenance processes;
- Developing creative strategies (e.g., new
product, VM ideas) to maximise the role of the store within the territory;
- Effectively managing performance and
corrective action processes in conjunction with Human Resources.
REQUIRED SKILLS
- 2+ years of retail management experience is essential, preferably in women’s fashion. This position is perfect for a former small boutique manager who loves small teams and personal shopping experiences.
- You must be passionate about the Glassworks London brand/products, have clear styling ability, and love communicating with people – customers and team members alike
- A natural ability to identify stand out sales
talent, and the drive and maturity to train, develop and manage retail
teams
- A detailed understanding of retail KPIs
(revenue, ATV, UPT, profit) and a clear track record of success in your previous
work experience
- A clear track record of taking ownership of
the performance of your store and team including initiatives that you
introduced that drove success
- IT skills – you will be comfortable using and learning new technologies. This includes Microsoft Excel, an electric POS system, barcoding software, etc. You will receive training but must be a quick learner in this area and able to sort out basic technology issues independently
EMPLOYMENT PERKS
- Pension scheme
- Commission scheme
- Generous employee discount
- Vibrant team culture