Rehabilitation Case Manager – Graduate MSK Therapists
Location: Croydon or Manchester Area - Hybrid working(~2 days per week in the office)
Hours: Full time, 37.5 hours per week (part-time applications also invited)
Status: Permanent
Salary: £26,000 -26,750
Qualifications, Skills and Experience: Graduate in Physiotherapy, Sports Therapy or Sports Rehabilitation, post-graduate clinical hands-on experience required, relevant industry background preferred
HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.
An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in an MSK Therapy discipline – for example, Sports Therapy or Sport Rehabilitation. HCML’s Insured Health Rehabilitation Case Managers utilise their clinical experience in a telephonic and video-based environment to effectively assist injured individuals with their recovery (return to function and work). This role requires the applicant to possess high levels of communication to influence and support a patient’s journey, whilst maintaining great attention to detail within a fast-paced environment; often with competing priorities. This role would suit somebody who is looking to utilise their clinical skillset and experience outside of the hands-on clinical or sporting environment. This role offers a great opportunity to anyone who is looking to start a career in case management - we provide supportive ongoing CPD and training opportunities, clinical escalations and case support – you will be made to feel an integral part of the team! We work collaboratively with staff to produce tailored development plans that help to advance their careers and have many success stories that we can share of staff progression within the business and across the industry!
The day-to-day role includes: remotely assessing patient needs using biopsychosocial model; handling calls from patients, customers or treatment providers; managing outcomes from HCML digital rehabilitation services; managing an active open casebook; supporting Customer Experience Consultants with capturing patient and customer feedback; using experience and expertise to deliver excellent patient and customer-centred outcomes.
If you’re from a suitable background, are excited about this opportunity and feel that you’re a good fit for the role, please don’t hesitate to send across your CV!
Main Roles and Responsibilities:
Clinical Service Delivery
Patient Care
Personal Profile:
Role Competencies:
Benefits:
The successful candidate will be passionate about delivering excellent clinical standards and customer service.
When applying, please provide answers to the screening questions listed within the application platform and a cover letter that details primary reasons for your application.
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
All successful candidates will be subject to DBS checks.