Job summary
Regents Park Healthcare are looking for a Patient Services Manager to support our services at the Cambridge Heart Clinic.
REPORTS TO:
Senior Management Team
1. Chief Executive Officer
2. Cardiac Services Director
3. Finance Manager
HOURS:
Core hours 37.5hrs/week normally, 09:00 -17:00, Monday to Friday; however, flexibility may be required to support our services. This would however be discussed and agreed with you in advance. We expect there will be no requirement to work weekends or Bank Holidays without prior & mutual agreement.
LOCATION:
Cambridge Heart Clinic @ Addenbrooke's Hospital, Cambridge, UK
Main duties of the job
Appointment as Operations Manager for the Heart Clinic ensuring adherence to the requirements of the CQC
Ensure adequate and appropriate staff available, ensuring capacity matches demand
Drive in conjunction with SMT, business development & growth of the Heart Clinic
Act as information channel between the Clinicians and the SMT, ensuring ongoing development of a clinically led and patient focused service
Ensure equipment is in serviceable condition and arrange routine and acute maintenance as required
Delegate authority of ordering, receipt and checking of stock
Liaise with suppliers
Organise monitoring of quality and efficiency of services
Deal with any complaints/enquiries and determine response, consulting as required, with the SMT and/or MAC
Counsel staff on work related issues
Monitor medium and longterm operational effectiveness
Assess medium and longterm operational resource needs of staff and equipment
Facilitate internal and external meetings
Coordinate ongoing Mentoring, Education & Professional Development of all staff
Ensuring information on services provided by the Heart Clinic are not misleading and information provided by patients and prospective patients and their families is always accurate
About us
Regents Park Healthcare (RPH) delivers high quality, cost-effective cardiac care, through excellent service, efficient operations management, well-trained staff, and uncompromising professionalism. It operates across 42 NHS hospitals and 3 Regents Park Heart Clinics, including Dorset, Cambridge, and Peninsula.
At Cambridge Heart Clinic, we take immense pride in delivering the very best experience in order to achieve exceptional patient outcomes. Our world-class team of cardiologists and support staff prioritise the needs of patients and have garnered an outstanding reputation for delivering clinical excellence.
Date posted
26 May 2023
Pay scheme
Other
Salary
£40,000 to £50,000 a year Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
B0063-23-0002
Job locations
Addenbrookes Hospital
Hills Road
Cambridge
CB2 0QQ
Employer details
Employer name
Regent's Park Healthcare
Address
Addenbrookes Hospital
Hills Road
Cambridge
CB2 0QQ
Employer's website
https://www.regentsparkhealthcare.com/ (Opens in a new tab)
For questions about the job, contact:
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