Vice President II, Quality Assurance (QA) Manager

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At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Vice President II, Quality Assurance (QA) Manager to join our Sanctions Operations QA team. This role is located in Manchester, hybrid working.

In this role, you'll make an impact in the following ways:

• Lead and manage screening alert teams composed of QA team leads and QA analysts by providing leadership, guidance, and support, ensuring their professional development and growth.
• Foster a collaborative and high-performing team environment, promoting effective communication and knowledge sharing.
• Oversee staffing and resource allocation by conducting ongoing capacity planning to meet operational needs and optimize team performance.
• Collaborate with Sanctions Operations managers to address identified QA errors and execute remediation activities
• Coordinate and execute remediation activities in collaboration with Sanctions Operations managers to resolve identified issues effectively.
• Ensure timely and effective resolution of QA errors, minimizing impact on operations and maintaining quality standards.
• Utilize QA data to identify alert review process issues and conduct root cause analysis for remediation
• Collaborate with Sanctions Operations managers to conduct root cause analysis to identify underlying causes of process issues.
• Collaborate closely with Core Processor teams to understand and address QA findings.
• Develop and implement remediation plans to address identified issues, improving the efficiency and effectiveness of the alert review process.
• Oversee the QA function to ensure compliance with defined deadlines, quality standards, and QA policies and procedures.
• Implement quality control measures to monitor and assess the effectiveness of the QA process.
• Identify opportunities for process improvements and implement best practices to enhance the overall QA function.
• Oversee new hire, yearly, and ad-hoc QA training
• Function as the final decision-maker in cases of disagreement between QA Analysts and QA Team Leads regarding the disposition of QA reviews.
• Present to Bank senior leadership on the state of the QA function.

To be successful in this role, we're seeking the following:

• Bachelor's degree or equivalent combination of education and work experience required
• Advanced/graduate degree preferred
• 7 years of financial crime-related alert review experience preferred including 2 years acting as team lead
• Proven experience in effective communication with upper management, delivering clear and concise reports on activities, findings, and progress.
• Ability to manage high-stress feedback from stakeholders, maintaining composure and professionalism while addressing concerns and implementing necessary corrective actions.
• Demonstrated capacity to prioritize and promptly respond to urgent business needs, ensuring minimal disruption to operations and upholding quality standards.
• Effective communication skills both verbal and non-verbal to interact with vendors and internal stakeholders
• Ability to work across organizational lines and proactively problem solve and support with stakeholders at all levels of the organization
• Strong analytical, problem-solving, organizational and time management skills
• Project management experience with proven ability to oversee multiple team members simultaneously
• Excellent written, verbal, and presentation skills
• Proficiency using vendor management and risk management software or tools
• Proven decision making ability

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.