Technical Customer Service Manager, UK

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Job Description

• Support all processing trials including injection moulding, extrusion and blow moulding
• Support existing customer technical enquiries and issues
• Ensure all sales and technical projects are in line with company expectations
• Handle all material complaints using internal process and in line with EMS Quality manual
• To support Sales team with customer Tech Days, Seminars and Events

Qualifications

• Engineering degree in plastics technology, plastics processing or a comparable relevant technical education
• Excellent understanding of the injection moulding and extrusion processes
• Good analytical approach to problem solving
• Experience in the design of plastic components is an advantage
• Ability to interpret MoldFlow analysis results is preferred
• Ability to understand FEA results would be desirable
• Good understanding of mechanical properties and the relevance these have on product design
• Good knowledge of English, other languages an advantage
• Travel activity up to 80%