Service Manager

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Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the 'Supporting Documents' heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the 'Candidate Essentials Guide' that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how 'we care for you as you care for others'. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the 'NHS England' website where you can also find out more about how to access the vaccination.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

We're looking forward to hearing from you!

Person specification

Qualifications

Essential criteria

• Educated to degree level or equivalent relevant and significant experience

Desirable criteria

• Managerial qualification equivalent to post-graduate diploma

Knowledge

Essential criteria

• Knowledge and experience of project/programme management

Desirable criteria

• Knowledge of the clinical effectiveness, patient safety and quality agenda

Training & Experience

Essential criteria

• Operational management experience, which would usually have been gained through at least 3 years of working within the NHS at management/operational level
• Experience of supporting the development of staff, fostering a culture of continuous improvement
• Experience in Operational improvement initiatives

Desirable criteria

• Experience in pathway redesign
• experience in workforce planning

Skillls and Abilities

Essential criteria

• Ability to present highly complex and emotive information clearly and openly with staff.
• An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives
• Good performance management skills combining clarity around expectations, direction and holding others to account
• Ability to analyse and interpret performance and present in a clear format
• Management of budgets and contributing to VfP
• Negotiating and influencing skills
• Ability to make calm and rational decisions in the face of adversity

Desirable criteria

• An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks
• Strong analytical skills and ability to consider the wider picture

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Service Manager JD/PS (PDF, 196.1KB)
• Service Manager (PDF, 196.1KB)
• Functional req v8 (PDF, 920.2KB)
• Candidate Essential Guide Non Medical (PDF, 1.3MB)