Senior Service Manager - General Surgery & Gastroenterology

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Detailed job description and main responsibilities
• Ensure the efficient organisation of clinical and non-clinical services within Clinical Specialty, making best use of capacity to deliver activity within the terms of the Trust Service Level Agreements (SLAs) and with cost effective utilisation of staff and non-pay resources
• Review national and local policies and assess local service delivery against these in collaboration with the General Manager - where necessary, develop and implement action plans with the clinical service providers to ensure service models meet recommendations and standards (e.g. National Service Frameworks, NICE guidance, Improving Outcomes Guidance etc)
• Continually analyses service performance data against regional and national data and taking into account potentially conflicting information develop service improve
• Implement patient pathways with clinical staff and colleagues, which deliver best practice and make progress towards achievement of wait time standards and milestones required
• Leading the delivery of complex and sometimes competing demand and capacity targets for the Clinical Specialty
• To undertake annual business planning and develop long term plans for the Clinical Specialty
• Operate as the champion for service modernisation and change sharing best practice, successes and learning across the
• Required to keep up to date with research developments in relation to designated service group to ensure the delivery of excellent clinical services

Person specification

Qualifications

Essential criteria

• Educated to Degree level or equivalent experience supplemented by diploma level specialist training
• Management/leadership qualification or equivalent experience at post graduate level

Desirable criteria

• Project Management Qualification

Experience

Essential criteria

• Proven experience of working in a management/leadership role
• Experience of managing , leading and motivating a team
• Budget management experience
• Business case development and annual planning, longer term planning

Knowledge

Essential criteria

• Understanding of change management
• Knowledge of service improvements/transformation and project management

Desirable criteria

• NHS IT systems

Personal Skills

Essential criteria

• Good analytical and problem solving skills -ability to analyse highly complex data/information and make judgements/draw conclusions - including ability to respond to unexpected demands
• Strong communication skills both written and verbal
• Able to work flexibly to meet the demands of the role

It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 472.6KB)
• Personal Specification (PDF, 376.4KB)
• Functional Aspect (PDF, 151.3KB)