Senior Retention & Membership Manager
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Job Introduction
Are you passionate about making a real difference? We have an exciting opportunity for a knowledgeable and effective fundraiser as our Senior Retention and Membership Manager. In this role you will be at the forefront of retaining our existing supporters and growing Diabetes UK membership. The role is essential to our aim of providing excellent supporter experiences which deepen engagement and maximise support. The role requires someone who is a great collaborator and can work across Diabetes UK and with external stakeholders to achieve success. Join us and be a part of something truly transformative for people with diabetes.
For further information about the role please refer to the job description at the end of the page.
Diabetes UK is committed to fundraise in a way that is legal, open, honest and respectful and expects all staff and volunteers to share this commitment. We are registered with the Fundraising Regulator and you will be expected to adhere to the Code of Fundraising Practice.
Interview dates: 25 March and 26 March 2025
Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.
To view a full list of accepted documents and the checks employers are required
to make click here
To view guidance on proving your right to work to an employer click here
If you have any questions, please contact recruitment@diabetes.org.uk
Role Responsibility
You will create and manage the Retention and Membership team budget and plan, track and forecast income and expenditure and ensure KPIs are met. Maintain and document team processes and systems used to deliver activities and experiences in a timely and compliant way and identify and recommend improvements. You will evaluate, maintain and develop the product portfolio, to ensure we have the right activities, benefits and experiences to meet the needs of our audiences. Work with colleagues across Individual Giving and the organisation to analyse and understand our supporters and members to ensure we remain relevant and maximise engagement.
The Ideal Candidate
You will work closely and proactively with key stakeholders and suppliers. Be an advocate for supporter experience and membership (promoting the work of the team internally) to identify opportunities. Develop a proactive approach to horizon scanning and acquire knowledge of other areas/activities that could inform and enhance the supporter and membership experience.
Package Description
We have some amazing benefits available which we are proud to be able to offer. We have a health cash plan available, early finish Fridays, access to an incredible Learning and Development offer, and much more. Please refer to the job description pack to find out more about what benefits you can access if you become an employee of Diabetes UK.
About the Company
For nearly 5 million people with diabetes in the UK, there's no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won't stop until diabetes can do no harm.
With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.
We fund critical research, which has led to life-changing discoveries - like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.
We can't do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they've been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.
But there's more to do. And you can be part of it. Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.
Our commitment to Equity, Diversity, and Inclusion
Diabetes does not affect everyone equally and as a charity we are committed to equity, diversity and inclusion. We seek to better reflect those we serve. This means we actively seek to reach a diverse pool of candidates in our recruitment processes and particularly welcome applications from groups currently underrepresented at senior level, including those from Black, Asian and other ethnic minority backgrounds. It also means if you have a disability or long-term condition, we're happy to consider any reasonable adjustments you might need to take part in the process and succeed in the role, just let our HR team know via recruitment@diabetes.org.uk
We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.
Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK and satisfactory references and a DBS check if required.
To find out more about what we do, check out our website.
Diabetes UK