Senior Provider Relationship Manager

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About The Role

Team - Hospital Management

Working Pattern - Hybrid - 2 days per week in either our London, Bournemouth or Stockport Vitality office. Full time hours per week.

Top 3 skills needed for this role:

• Stakeholder management
• Innovative thinker
• Strong negotiation skills

What this role is all about:

This role is responsible for supporting the management and oversight of productive hospital and facility relationships for all of our hospitals and other place-based hospital and facilities. This role will contribute to how we shape our relationships with hospital and facilities, developing existing relationships and helping deliver better routine and pathway-based partnerships. The postholder will work closely with the Head of Hospital Management and other team members to ensure we are getting the best quality and value..

You will be an experienced professional in hospital or insurer contracting, having worked with large spend amounts before. You'll be data-savvy, a potent but fair negotiator, and able to work with all types of people and personalities across multiple complex stakeholder types to get the outcomes you want. Above all, the right candidate will possess a desire to work in fast-paced environment, with the ability to consistently deliver exceptional results on demanding timelines. Travel will be required, typically on a fortnightly basis between our different UK Office locations and to hospital and facility sites at least 20% of the time.

Key Actions

• Support the Head of hospital management in managing significant nine-figure annual hospital spend through use of data, negotiations, pathways, and directionality.
• Engagement with the leading healthcare hospital and facilities in the UK market to maintain relations, drive supplier performance and engage on mutually beneficial engagements to drive improved member experiences and manage costs.
• Contribute to development of compelling member pathways.
• Drive innovation through the use of trusted 3rd parties to meet evolving business needs, including leading engagement between external partners and internal teams to ensure awareness, understanding and 'buy in' from all areas impacted by change from Sales through to the member.
• Development of contractual documentation and standards in partnership with the legal and clinical functions to ensure hospital and facility outcomes and sustainable commercial terms are mandated.
• Management of Hospital Management team members, setting objectives, overseeing performance and driving employee development and achievements to ensure the Hospital Services area contributes positively to key departmental outcomes.
• Support routine hospital operations including management of queries, invoicing and debt management, technological initiatives, and other operating activity.
• Work in partnership with the clinical policy teams in reviewing new medical developments that may become eligible, ensuring claims fund impact is managed and understood by the business.

Essential Skills needed to fulfil this role:

• Previous experience (>2 years) of provider management.
• Co-ordination in both clinical complex operational environments.
• Previous people management experience.
• Track record of contributing to and supporting successful change initiatives/projects/programmes.
• Experience in engaging with and influencing internal and external organisations at many levels.

So, what's in it for you?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, w e will:

• Help you to be the healthiest you've ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About You

About Us

We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we're the right fit for you? We can't wait.

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Diversity & Inclusion

We're committed to diversity and inclusion because it's good for our employees, for our business, and for society. To learn more please visit our Careers page.

Vitality's approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.