Senior Programme Manager

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Job overview

The Strategy team is looking for a dynamic senior team member to lead a range of high profile and strategically important projects working with internal and external stakeholders.

The role will involve balancing a varied workload, with programmes in a range of phases, from initiation to planning and operational go-live delivery.

This will require a collaborative approach with colleagues from all professional backgrounds, in clinical, operational and corporate roles, within provider and commissioning organisations, and an ability to work independently and flexibly to deliver progress against project objectives.

Main duties of the job

The Senior Programme Manager will lead on a number of projects as summarised in the job description. These are expected to include leading the Bedford Passage development programme - opening a new clinical facility late in 2025 - and the Grays Inn Road development, which will see services from the Queens Square division moving into this UCL development in 2026.

These programmes require the ability to work with clinical teams to mobilise the service and operational changes needed in readiness for these new clinical facilities opening, as well as the ability to manage the programme more broadly and ensure activities, risks and costs are appropriately managed, in conjunction with capital, build, digital, facilities and procurement colleagues.

The postholder will lead and coordinate project activities, chair programme meetings, develop and manage project documentation, timelines and risks. Analytical thinking to process complex information is essential as well as excellent and responsive verbal and written communication skills with staff at all levels.

The allocated projects and programmes of work are likely to change over time and a flexible, dynamic team player is needed to respond to changing priorities. This role plays a senior leadership role within the strategy team and is expected to line manage some members of the team as well as support and develop other team members who may not be under their direct line management.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England - for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the second year in a row.

UCLH top trust to work at in England - for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Person specification

Knowledge & Qualifications

Essential criteria

• Masters or equivalent (or able to demonstrate equivalent level of equivalent experience)
• Extensive knowledge of health care services and current policy, priorities and challenges.

Desirable criteria

• Knowledge and experience of project & programme management using tools such as MSP

Experience

Essential criteria

• Significant experience of working at a senior management level within a large organisation, including management of complex multi-stakeholder work programmes
• Significant relevant programme management experience with track record of delivery
• Experience in leading new healthcare building developments and/or opening new clinical services
• Significant experience of designing, executing and managing complex, large-scale and high-profile projects
• Significant project management expertise gained through experience of: • Techniques for planning, monitoring and controlling programmes • Problem solving techniques • Change management techniques • Quality improvement techniques • Stakeholder management and communications • Risk management and issue resolution • Experience of service redesign and development
• Proven record of success in managing operational change within a healthcare setting while also developing and maintaining high standards of quality
• Experience of leading complex teams including the development, empowerment and engagement of staff.
• Significant experience of working with partners and stakeholders in delivering sensitive changes to services
• Proven success in business planning and in the development and effective implementation of large scale strategic projects
• Demonstrable record of successful line management of staff and proven team leadership and motivational skills.

Desirable criteria

• Management experience within the NHS

Skills & Abilities

Essential criteria

• High standard of written work including creation of formal reports and/or business cases
• Strong understanding of multidisciplinary issues and commitment to multidisciplinary working
• Highly developed communication skills including negotiation with a proven ability to liaise effectively within a multidisciplinary team
• IT literate including extensive knowledge of Microsoft office and interoperability
• Strong analytical and problem-solving capability and a depth of functional expertise in one or more of the following; finance, operations, strategy, performance management
• Ability to build strong working relationships at all levels
• Demonstrable negotiation skills
• Able to work flexibly across multiple projects as required and deal with inheriting and managing ambiguity

Values and personal qualities

Essential criteria

• Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving
• Demonstrate a commitment to professional development of self and others

Responsibilities towards promoting Equality Diversity and Inclusion

Essential criteria

• Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
• Knowledge of equalities issues and strong commitment to the promotion of equality in employment.

Other requirements, including:

Essential criteria

• Flexible and willing to travel to different locations in and around the UCLH campus for on site engagement with stakeholders

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Employer certification / accreditation badges

Documents to download

• Job description (PDF, 648.3KB)
• Functional requirement (PDF, 262.3KB)
• UCLH Values (PDF, 860.9KB)