Senior Housing & Welfare Officer - Ref: EE08725

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Senior Housing & Welfare Officer - Ref: EE08725

Grade: 10 (£47,181 - £50,269)

Main Purpose:

As Senior Housing & Welfare Officer, you will be a dynamic force for progress-motivating your team, supporting residents at risk of homelessness, and ensuring robust compliance with Parts 6 and 7 of the Housing Act 1996. You'll monitor and enhance service delivery, drive continuous improvement, and embed legislative expertise into everything we do.

Key Responsibilities:

• Champion Effective Homelessness Support: Lead initiatives to prevent and resolve homelessness, drawing on in-depth knowledge of the Housing Act 1996, Parts 6 and 7, and the challenges faced by vulnerable residents.
• Empower the Team: Inspire, guide, and provide expert advice to colleagues, enabling them to deliver exceptional support to residents navigating housing insecurity.
• Drive Service Excellence: Harness data and customer insights to identify inefficiencies, measure performance, and implement targeted improvements across our homelessness and housing services.
• Advance Staff Development: Proactively identify training needs and nurture team growth, creating a culture of learning and adaptability.
• Lead Complex Casework: Oversee detailed case reviews, prepare comprehensive reports, and participate in multi-agency meetings, ensuring robust responses for the most challenging cases in accordance with statutory guidance.

About You:

• Expert: You possess a thorough understanding of Parts 6 and 7 of the Housing Act 1996, alongside advanced knowledge of homelessness issues, legislative frameworks, and best practices.
• Advocate for Vulnerable Residents: You are passionate about safeguarding the welfare of all residents and crafting innovative solutions to prevent and relieve homelessness.
• Analytical Innovator: You utilise evidence and data to inform strategy, improve outcomes, and drive change within services.
• Team Player & Collaborator: You excel at forging effective partnerships across teams and agencies, championing a holistic approach to tackling homelessness.

What We Can Offer:

• Professional Growth: Access to continuous professional development, a variety of training programmes, and support for further qualifications.
• Supportive Culture: Join a team committed to inclusion, well-being, and recognising your contributions.
• Flexibility: Hybrid working with core hours from Monday to Thursday, 8:45am-5:15pm, and Friday, 8:45am-4:45pm. Occasional work outside these hours may be required.
• Rewarding Work: The opportunity to make a lasting difference for residents at risk of homelessness and those in need of housing support.

If you're ready to drive positive change and support some of Walsall's most vulnerable people, we want to hear from you. Join us and help build an environment where all residents can thrive.

View Job Description and Employer Specification

Closing date: 28th December 2025

Interviews will be scheduled for week of 12th January 2025.

Fluency Statement

This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

Disclosure & Barring Service (DBS) statement

Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and vulnerable adults entrusted to our care and it is our expectation that all staff will share this commitment. We will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement for working with children, young people and vulnerable adults.

BPSS statement

For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).

Information for Applicants

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them.See our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting Agency applications or referrals at this time