Senior ER Specialist

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Detailed job description and main responsibilities

Please see Job Description and Person Specification - separate document for full details of the role.

Person specification

Commitment to Trust Values and Behaviours

Essential criteria

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Training & Qualifications

Essential criteria

• Degree level HRM qualification or knowledge and expertise gained through in-depth experience to degree level equivalent
• Member of the Chartered Institute of Personnel & Development.
• CIPD Diploma or equivalent experience
• All HR and OD professionals are expected to take responsibility for their own continual personal development

Desirable criteria

• Chartered CIPD member
• Investigation Training

Experience

Essential criteria

• Extensive experience of working in an employee relations function in a complex, multi-disciplinary organisation requiring legally sound analysis and decision making
• Experience of advising managers on highly complex and serious individual and / or collective conflict situations including disciplinary, capability and resolution issues
• Extensive experience of managing/supervising a large team.
• Experience of completing complex investigations, hearings and appeals in a unionized environment.
• Up to date knowledge of employment legislation and understanding of the risks of non-compliance
• Demonstrable experience of producing high quality written reports with the ability to draw a clear and concise findings
• Understanding of Being Fair Culture

Desirable criteria

• Experience on advising on Agenda for Change terms and conditions.
• Medical Employee Relations experience ensuring that cases are managed in accordance with Maintaining High Professional Standards (MHPS) and Trust Policy
• Experienced in using ESR
• Experience using automation and AI tools such as CoPilot

Communication and relationship skills

Essential criteria

• To be fully committed to imbedding the Being Fair Culture within the People Service team and the wider Trust.
• Excellent communication skills and the ability to communicate at all levels, along with interpersonal and collaboration skills
• To be impartial when providing clear and concise written and verbal communication to staff members at all levels
• Have empathy when receiving or providing sensitive, personal and confidential information.
• Be tactful, persuasive and able to influence when handling complex situations
• Effective consultation and negotiation skills with individuals, managers and staff side organisations.
• Experience of implementing successful service improvements.

Desirable criteria

• Basic Project Management Skills
• Coaching or Mediation qualification

Analytical and Judgement skills

Essential criteria

• Ability to interpret complex issues and information and identify trends and make appropriate recommendations
• Proactively identify areas of continuous improvement in conducting Investigation practices and initiatives in order to better meet customer and business needs making suggestions on the appropriate action to be taken or implementation to improve service delivery and achievement of key performance indicators.
• Significant experience of analysing & weighting evidence to compile a management case report
• Experience of preparing, analysing and presenting data reports on ER casework activity and key performance indicator compliance
• Strong attention to detail with a commitment to high quality work.

Desirable criteria

• Knowledge of using casework management systems
• Sufficient in using BI / Excel functionality

Planning and organisation skills

Essential criteria

• Strong time management and able to prioritise and meet multiple and competing deadlines
• Setting up and reviewing systems and procedures

Personal Skills

Essential criteria

• Ability to deal with frequent interruptions
• Adopts a flexible approach
• Able to work on own initiative
• Effective Team worker
• Ability to deal with conflict effectively and find resolution
• Ability to motivate themselves and others
• Able to establish credibility
• Self-awareness and understanding of own strengths and limitations and impact of personal style and approach on others
• Commitment to openness, honesty, inclusiveness and personal integrity in dealing with others

Desirable criteria

• Organisational Awareness

Equality, Diversity and Inclusion

Essential criteria

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high-quality care and interactions with others

Other requirements specific to the role

Essential criteria

• Awareness of Equality & Valuing Diversity Principles
• Understanding of Confidentiality & Data Protection Act

Additional Information

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.

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