Senior Business Support Officer

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Job Details

About Us

We are seeking a proactive and experienced temporary Senior Business Support Officer to join our dynamic Family Hubs team within Dudley Children's Services. This role offers the opportunity to work with a high degree of autonomy, supporting day to day management, service improvement, and development of Family Hubs across the borough.

You will play a key role in delivering administrative, financial, and employee support functions, while also supervising staff and contributing to strategic planning. This is a varied and rewarding role for someone who thrives in a fast-paced, collaborative environment.

The Role

Hours: 37

Salary £26,403 - £28,142

Fixed Term Until 31 March 2026

Key Responsibilities

• First point of contact at Family Hubs for all families, partner agencies, and colleagues.
• Provide high-level administrative support to enable the effective delivery of Family Hubs services.
• Line manage administrative staff, ensuring effective supervision, training, and performance reviews.
• Attend meetings and produce notes.
• Contribute to service planning and delivery.
• Financial processes including petty cash, purchase card reconciliation and maintaining audit requirements.
• Support recruitment processes and organise cover arrangements.
• Supervise staff and assess training needs.
• Manage and interrogate data systems and produce statistical reports.
• Ensure compliance with council policies including safeguarding, data protection, and health & safety.

About You

You will have:

• NVQ Administration Level 3 (or equivalent).
• Proven experience in administrative front facing role and supervisory roles.
• Confident dealing with a range of sensitive and complex circumstances in an empathetic and professional manner.
• Strong organisational and communication skills.
• Confidence in managing financial procedures, ICT systems, and packages.
• Knowledge and understanding of Data Protection and Freedom of Information.
• The ability to work flexibly and collaboratively across teams.

What We Offer

• A supportive and inclusive working environment.
• Opportunities for professional development and training.
• The chance to make a meaningful impact in the lives of children and families in Dudley.

See Job Description and Person Specification for full job details.

If you require further information contact Jenny Steadman on 01384 814 199 (Monday, Tuesday, all day, or Wednesday morning) or Emma Bunting on 01384 813 437 (Wednesday afternoon, Thursday, or Friday all day)

Closing Date: Friday 28th November 25 at midnight.

Workplace Attendance: Working in the office Onsite full time

So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council's full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

The Council is committed to safeguarding and promoting the welfare of vulnerable groups and expect all staff and volunteers to share this commitment.

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

#LI-DMBC2019

Attached documents
Job Description
Person Specification
Employee Benefits List.pdf