Senior Account Manager - Money2020

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Company Description

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We're combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list

Money20/20 is the world's leading premium content, sales and networking platform for the global money ecosystem.

From in depth analytics to inspirational speakers, our world-class insight and networking opportunities help our customers stay ahead - powering strategies and switching mindsets.

The future promises a faster, smoother, more connected money ecosystem. Money20/20 promises the clearest, sharpest vision of what's next.

Job Description

We are looking for an experienced Senior Account Manager to join the Money20/20 Europe team in London and become an integral part of our sales function. This pivotal role will focus on managing our most valuable client relationships while helping to shape the future direction of our retention strategy.

As a Senior Account Manager, you will be responsible for retaining a portfolio of our tier 1 and tier 2 existing clients, identifying new commercial opportunities and driving growth within this cohort, whilst delivering exceptional customer service and representing the Money20/20 brand with the highest standards of professionalism.

Key Responsibilities

• Manage and nurture relationships with our most strategic tier 1 and tier 2 accounts, serving as their trusted adviser and primary point of contact
• Develop and execute account strategies to maximise retention rates and expand commercial opportunities within your portfolio
• Identify upselling and cross-selling opportunities to drive revenue growth beyond baseline targets
• Provide mentorship, guidance and support to junior team members, helping to develop the next generation of account management talent
• Collaborate with cross-functional teams including marketing, operations and content to ensure seamless client experiences
• Analyse client feedback and market trends to contribute to the continuous improvement of our value proposition
• Represent Money20/20 at industry events and networking opportunities to strengthen client relationships
• Contribute to strategic discussions as a senior member of the sales team, helping to shape retention strategies and best practices

Qualifications

• Proven experience in conference sales B2B Events
• Proven success in meeting renewal targets and/or new business growth targets
• Excellent oral and written communication skills as well as excellent presentation skills
• A proven track record of coming up with consultative solutions for clients
• Must be extremely customer service oriented with a passion to exceed client expectations
• Must be detail-orientated and organised; able to multitask and think quickly; a fast learner
• Must be self-motivated and energetic; able to work independently with minimal supervision
• Good computer skills (basic knowledge of Word, Excel, PowerPoint); knowledge of Salesforce
• Interest and/or experience in financial services/fintech/tech

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks

• Broader impact: take up to four days per year to volunteer, with charity match funding available too

• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves

• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year

• A flexible range of personal benefits to choose from, plus company funded private medical cover

• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares

• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more

• Recognition for great work, with global awards and kudos programmes

As an international company, the chance to collaborate with teams around the world We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.