Revenue Operations Manager - Events (Hybrid)

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Company Description

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.

Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond.

Job Description

Fastmarkets is looking for a strategic, results-oriented Revenue Operations Manager to join the Revenue Operations team. This person will partner with senior leaders across the Revenue Organization, with specialty focus in supporting the Events business. You will be a trusted and fully engaged advisor, focused on business operational activities, strategic planning, GTM optimization, and you will be relentless in your pursuit of assessing revenue opportunities. This is a high visibility, high impact role, with rapidly changing priorities. This role requires a high degree of both technical and commercial acumen. You will report to the Director of Commercial Operations and benefit from the full support of that team, with a dotted line to the Managing Director Events.

The ideal candidate has strong strategic and analytical thinking combined with leadership skills to drive change. This candidate will demonstrate quick learning and a history of driving results. Most importantly, the candidate will drive, through strong relationships and excellent communication, alignment across stakeholders to execute key initiatives.

Role Purpose

To streamline revenue-generating processes across events marketing, sponsorship, and delegate acquisition. Aligning sales and marketing to help drive revenue growth, improve forecasting and optimise end to end performance across the event lifecycle.

Key Responsibilities:

• Develop and Implement Revenue Strategies: Create and execute strategies to drive revenue growth and increase profitability for the Fastmarkets Events business.
• Revenue Stream Management: Oversee and monitor all revenue streams, including sales, delegate acquisition, partnerships, and other business activities.
• Data Analysis and Decision Making: Utilize data to understand patterns and trends, making data-driven decisions to optimize revenue operations.
• Dashboards: Develop automated dashboards and reports to track sales productivity and key revenue KPIs (lead to conversion, new business growth and conversion, AOV etc)
• Cross-functional Collaboration: Work closely with sales, marketing, and customer service teams to align all operations towards revenue generation.
• KPI Development and Monitoring: Develop and maintain key performance indicators (KPIs) to measure the effectiveness of revenue operations.
• Forecasting and Pipeline Management: Ensure accurate forecasting and pipeline management to support business goals.
• CRM System Utilization: Implement and utilize CRM systems for sales reporting and forecasting.
• Sales Efficiency - work to make all commercial roles more efficient and effective through automation and AI adoption
• Customer Retention Strategies: Coordinate and manage strategies to retain customers and enhance their experience.
• Compliance and Reporting: Ensure compliance with industry regulations and company policies, presenting revenue reports to senior management and stakeholders.
• Reporting & Analytics: Deliver executive-ready insights to support pricing, campaign planning, and customer acquisition

KPIs for Success

• Lead-to-sale conversion rate
• Forecast accuracy
• CRM data quality and usage
• Average sales cycle time
• Campaign ROI and funnel efficiency
• Cost of Sales (% )

Qualifications

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world's leading and most trusted price reporting, events, and intelligence service for the markets we serve. We're proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on...

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

• Minimum 4 years in Revenue or Sales Operations, preferably in PRA, Financial Services, Fintech, Technology, or B2B sectors.
• Proficiency in using and optimizing Revenue software tools such as Salesforce and various sales and marketing automation platforms.
• Skilled in operational management, including resource allocation, task scheduling, and workflow oversight.
• Solid background in managing sales pipelines and applying different forecasting techniques.
• Capable of executing Quarterly Business Reviews with the sales team.
• Experienced in creating advanced dashboards and reports and maintaining data cleanliness.
• Familiarity with sales process methodologies like MEDDIC, Challenger Sale, and BANT.
• Proficient in Excel, including the use of xlookup, vlookup functions, Pivot Tables, Power Query, and other advanced features.
• Proficient in Salesforce reporting and strong understanding of relational databases
• Strong analytical abilities and organizational skills, with a proactive and results-driven approach to tasks.

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Additional Information

Our Values

Fastmarkets people come from all different walks of life. It's this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common - and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers' experience and our business performance
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
• CUSTOMER CENTRIC. We are customer-centric in all that we do
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

You've read a little about us - now it's over to you!

If you like what you've read so far and think you can see yourself as a Fastmarkets person, it's time to fill in your application form. This form is an important part of the selection process: it's used to determine whether or not you'll be chosen to have an interview and acts as a basis for the questions we'll ask you on the day.

It's vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you're great.