Reception Manager

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We are currently looking for a Reception Manager on a full-time basis.

As Reception Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.

Duties

• Support Team Members in handling guest requests and enquires to ensure a positive outcome
• Ensure a consistent, high level of customer service and respond to guest complaints and disturbances
• Supervise accurate and efficient reception operations including check in/out procedures
• Drive sales revenues and promote hotel services and facilities for up-selling opportunities
• Understand and apply correct finance and hotel credit policy procedures
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Ensure Team Members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
• Act in accordance with the front of house equipment and the property management systems (OPERA)
• Conduct training programs on an ongoing basis
• Carry out shift handovers and brief team members as required
• Follow Moxy by Marriott brand standards
• Assist other departments and maintain good working relationships with hotel Team Members
• Act with responsibility in emergency situations
• Able to perform the Night Audit and ensure all reports are prepared for next day operations
• Make book-outs if necessary
• Performs security checks of interior and exterior of the premises
• Together with the team enroll new members for Marriott Bonvoy (loyalty program)

• Minimum of 2 year experience in similar role
• Previous experience in a hotel industry
• Positive attitude and good communication skills
• Resident in/close to Inverness (or acceptable travel distance)
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own or as part of a team
• Competent level of system knowledge
• Fluent in English, an additional foreign language is preferred
• Able to work morning-, evening- and nightshifts