Program Manager, Amazon Grocery Logistics Delivery
DESCRIPTION
The Amazon Grocery Logistics (AGL) Delivery team is looking for an analytically-minded and driven individual to help optimize the delivery strategy for Amazon's Global Grocery Delivery programs. AGL supports the operations and supply chain for Amazon Fresh, Whole Foods, Grocery Partnerships and other Worldwide delivery businesses. AGL has future plans for ground-breaking customer offerings to dramatically improve customer experience and delivery partner experience to create a best-in-class delivery program.
This position will support delivery excellence for the UK Grocery network. The Program Manager will be responsible for driving initiatives to improve Cost Per Delivery (CPD), on time deliveries, and first time delivery success rates across more than 120 stores and grocery fulfillment centers within the UK. To be successful and deliver on the goals within each of these areas of focus, the Program Manager will need to conduct and present complex analysis to influence and gain alignment from cross-functional stakeholders.
The Program Manager will be responsible for providing complex last-mile research for strategic decisions in managing delivery performance metrics. This will include deep diving underlying metric and tech tool performance to continually uncover opportunities for optimization and drives data-based solutions within the end-to-end delivery and technical processes. It is imperative that the Program Manager proactively seeks opportunities for further performance optimization, quantifies the business opportunities, and leads working groups to effectively generate potential solutions. Due to the varying skill and exposure levels in their partner teams, it is important for the Program Manager to possess a deep understanding of the subject, frame potential solutions effectively and build trust with stakeholders to drive improvements in key performance metrics.
Key job responsibilities
- Create innovative solutions using data and research to address wider challenges in your organisation
- Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations
- Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish
- Enhance operational performance on every programme in partnership with your stakeholders
A day in the life
Every day is different as a Programme Manager. You'll work both independently and collaboratively on projects, which may be at different stages of the project lifecycle, from development to delivery. You might spend your morning gathering data and feedback to assess a programme pilot, then spend your afternoon discussing a resourcing plan for another project. You will collaborate with other teams, track project progress, and share updates with key stakeholders.
Amazon is a data-driven business, so no matter which project you are implementing, part of your role will involve gathering insights to make decisions. You'll trial different ideas, analyse data to identify potential challenges, and present your findings to senior teams.
BASIC QUALIFICATIONS
- A degree
- Relevant experience communicating with and influencing a range of different stakeholders including senior management
- Relevant experience in managing large-scale programmes or projects
- Advanced proficiency in verbal and written English
PREFERRED QUALIFICATIONS
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
- Advanced or master's degree
- Lean, Six Sigma, Kaizen, Prince2 certifications, or any other project management certification
- Relevant experience working in a supply chain, logistics, or operations environment
- Experience in conceptualising and implementing operational or supply-chain management improvements
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