Product Quality & Recovery Manager

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Job ID: 259912

Date posted: 25/09/2024

At IKEA, it so much more than a job.

We are looking to welcome a Product Quality & Recovery Manager to lead our amazing Product Quality & Recovery Team.

Your remit will be to lead and drive extraordinary growth by ensuring the quality & safety of the IKEA product offer, and by optimizing the product recovery processes preventing the occurrence of unnecessary costs related to IKEA products.

Expected Starting Date: October 2024

WHAT WE OFFER
• This role offers a starting salary of £31000 per annum, based on competence & experience.
• 39 hours per week, working hours will support the needs of the business. you will be required to work alternate weekends and late shifts
• IKEA is a Living Wage Foundation Employer.

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
• 15% Co-worker discount & I-Benefits discount portal helping you save £100's on High-street retailers
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• Eat for free every day from our healthy meal options in our on-site Co-worker restaurant or enjoy even more options at a discounted rate
• X4 Life Assurance, enhanced statutory pension contributions & interest free loans
• 28 days holiday for our full-time co-workers (part time co-workers have a pro-rata equivalent)
• Enjoy a Christmas present every year as well as an additional day holiday given during the festive period
• Family Friendly policies & benefits
• Commitment to your development throughout your IKEA career, starting on your first day
• Free on-site parking
.. as well so much more!

WHAT YOU'LL NEED TO HAVE
• Minimum 3 years of experience from a leadership assignment in a commercial
retail environment.
• Ambassador and a good example of good IKEA leadership and IKEA values
• Business-minded and result-driven with a customer focus.
• Experience of working in a customer-oriented high-volume retail business.
• Proven ability to deliver strong business results through people.
• Proven ability to plan and execute operations in a busy high-volume retail environment
• Proven ability to maintain effective work and leadership behaviour in the face of setbacks or pressure.
• Coaching & facilitation skills•
• WHAT YOU'LL BE DOING DAY TO DAY
• Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do.
• Co-operate across functions in the customer meeting point to ensure everyone understands and actively contributes to the product quality & safety and recovery processes.
• Take the lead in ensuring that the unit works proactively with improving customers product experience, by acting as an ambassador for our customers' product experience and ensuring timely reporting of any product safety, compliance or quality deviations, incidents, and risks in the IKEA product deviation reporting system.
• Establish the pre-requisites for the team to deliver customers a great commercial shopping experience in As-Is, as well as efficient circular recovery operations to reduce the environmental and financial impact of the products that end up in the reverse flows.
• Lead establishment of efficient and effective ways of working in the unit to block & sales stop IKEA products with identified product safety and/or quality deviations, thereby preventing any sales stopped, defect or recalled products from reaching our customers.
• Set goals and action plans for assigned department. Follow-up and take proactive actions to continuously improve upon the performance by benchmarking towards other units and using proven solutions and good examples to identify improvement opportunities.
• Identify and continuously ensure optimal usage of common working methods, processes and tools related to the product quality, safety, and recovery processes.
• Actively lead and promote the IKEA social and environmental commitments and work with the team to understand how, together, you can contribute to sustainability and circularity.
• Develop the team and its individual members and ensure plans for succession.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV with your application so we can get to know you better.
All successful candidates will receive information about the next steps via email.

We aim to get back to all candidates who have been interviewed within one week with an outcome.

For any advice or support, email Recruiter june.priest@Ingka.ikea.com and I will be happy to help!

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.