PMO Manager (FTC 12 months)

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Background - About Alt HAN Co

The Alternative HAN Company (Alt HAN Co) is a not-for-profit company jointly owned by a co-operative of UK retail Energy suppliers. It operates through a forum of supplier representatives and a Board. Costs are recovered from energy consumers, via charges levied on all licensed energy suppliers.

We were established in 2016 for the sole purpose of finding an industry-wide solution for smart metering in hard-to-reach houses and apartment blocks. Specifically, where the broadcast signal from a smart meter communication hub is not strong enough to reach the gas meter or smart devices in the home this problem affects around 5% of premises - and if not addressed could leave behind more than a million customers in the transition to a smarter, low-carbon energy sector.

The Role

Sitting within the Customer Operations Team, the role also supports the Technology change delivery team - which is made up of a Technical Project Manager/Delivery Lead (focusing on internal systems). Test Assurance Lead, Tech Director, Product Development, Business Analysts and Test Analysts. The projects will be a mix of supporting new projects filtering through the strategic workstream and the internal work primarily focussed on system change. Alt HAN Co engage with a number of external service providers who provide the Alt HAN Co equipment, support the logistics management and asset tracking as well as general service delivery. The change delivery programme generally focusses on improving these and the functionality of CRMs or ERPs for example. This can be quite complex given the number of different systems and service providers involved.

Job Description

• Reporting into the Operations Director; you will be the only PMO and need to be willing to get involved and enjoy the delivery side of being a PMO.
• Ensures that effective administrative processes are in place to support Business Change and Project Delivery.
• Collaborate with stakeholders and the wider team, collating and distributing regular communication, reporting packs and updates as required.
• Documents, agendas, minutes and actions for meetings.
• Maintaining the change framework, induction packs and document library, ensuring compliance with organisational standards.
• Plans and undertakes project health checks, audits, stage gate reviews and lessons learned meetings as required.
• Promote best practice for PMO processes to ensure that Programme / Project Managers adhere to the required governance.
• Engages with Programme / Project managers to understand resource requirements and develops resource plans accordingly.
• Review and challenge risks logs driving quality and accuracy of reporting information, RAID Logs.
• Review project plans with project managers and provide challenge and feedback to ensure consistency and quality.

The Successful Applicant

You will have the following knowledge, skills, and experience:

Essential:

• Significant and relevant experience in a Project Management / Programme Management / Portfolio Management role with relevant qualifications.
• A natural leader, comfortable engaging at all levels up to Executive management.
• Strong intellect with outstanding analytical abilities and the capability to solve complex problems and manage risk to achieve the right outcome.
• Competent with Microsoft Office, and able to learn new systems quickly.
• Proven track record in delivering to deadlines and managing competing priorities.
• Experience of consultation with both internal and external stakeholders
• Strong time management and business acumen.
• Excellent cost management, budget and forecasting experience.
  Desirable:
• Experience of working in the energy sector.

  Personal Attributes

• Excellent communication skills to work with complex and diverse stakeholders and drive decision making and collaboration.
• Superb interpersonal skills to work with stakeholders, data specialists, and business area leads.
• A great attention to detail and the ability to quickly spot anomalies in big sets of data.
• Able to thrive within a multi-faceted, fast paced and complex environment/organisation.
• High degree of professionalism, with a can-do attitude
• Resilience, enthusiasm, and energy
• Straightforwardness in approach
• Collegiate and collaborative
• A passion for smart energy and its associated aspects
• Self-starter.
• Prepared to go the extra mile when needed.

Qualifications / Certifications

Essential:

P3O (Portfolio, Programme and Project Office) or equivalent

PRINCE2 Foundation / Foundation and Practitioner

or

APM Project Professional Qualifications

Desirable:

MoP (Management of Portfolios) or equivalent

The Opportunity

At Alt HAN Co you will:

• Join an exciting technical development field in the smart energy sector and lead in the climate/green energy challenge.
• Collaborate with a skilled and reputable team.
• Play a crucial role in the department as the company continues rollout.
• Engage with the Senior Team in broader Alt HAN Co development.
• Be part of an organisation striving to be the preferred provider for DESNZ/Energy Suppliers in future smart energy initiatives requiring collective action.