Operations Director
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
OPERATIONS DIRECTOR - HVAC Service & Hard FM
Reports to: Managing Director
Job Purpose
A key strategic role responsible for overseeing operations-including project delivery, maintenance, supply chain, and workforce management-while driving business performance and supporting growth. This role requires a commercially focused leader with a track record in improving margins, optimising resources, and delivering service excellence.
Key Responsibilities
Strategic & Commercial Leadership
- Develop and implement operational strategy aligned with business growth.
- Improve efficiency, manage costs, and maximise profitability.
- Analyse financial performance and support data-driven decisions.
- Identify growth opportunities and lead contract negotiations.
- Support operational elements of M&A activity.
Operational Management
- Oversee service, installation, and maintenance delivery to ensure quality, timeliness, and budget control.
- Refine processes to boost productivity and client satisfaction.
- Implement and monitor KPIs across operational teams.
- Ensure regulatory and health & safety compliance.
Team Leadership
- Lead and develop a high-performing operations team.
- Foster a culture of accountability, ownership, and continuous improvement.
- Promote staff development and succession planning.
Essential Requirements
- Senior leadership experience in operations within FM, HVAC, or related sectors.
- Strong commercial acumen and P&L management experience.
- Hands-on, strategic leadership style.
- Experience with multi-site operations and subcontractor networks.
- Strong communication and stakeholder management skills.
- Solid understanding of H&S and regulatory compliance.
Desirable
- Experience with mergers/acquisitions and group-level governance.
- Background in M&E, air conditioning, or building services.
- Technical or engineering qualifications.
- Experience in high-growth SME environments.