Online Communities Manager

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About The Role

Can you help us transform our online digital support services?

We are looking for someone with creative and technical expertise to enhance our online Forum service and explore new opportunities for online community connection to support people affected by dementia.

Location: Home based

Contract: Permanent

Our Online Community Manager works within our Universal Services team. Together, we deliver essential services across England, Wales, and Northern Ireland through our Dementia Support Line, Dementia Support Forum, Specialist Advice (LPA and CHC), and Companion Calls services, which are available to anyone, anytime, anywhere.

We are at a pivotal moment within the organisation, focusing on transforming our digital offerings. The Online Community Manager will be responsible for optimising and enhancing the Dementia Support Forum and collaborating with key stakeholders to identify innovative digital opportunities that enable us to reach more people, particularly those within underserved communities. The manager will also be responsible for improving the user experience, user journey, ease of use, and navigability of our online services.

You will:

• Utilize your creative and technical expertise to enhance and grow our online community services
• Lead and develop the Dementia Support Forum team
• Agree, monitor and demonstrate impact against key performance indicators
• Ensure the team and volunteers provide a responsive, quality-focused, and safe service with appropriate advice and support for people affected by dementia.

About you

We are looking for someone who exemplifies our values, someone who is: Determined to make a difference when and where it matters most. A Trusted Expert who believes in working Better Together and demonstrates true Compassion.

What we are looking for:

• Experienced digital manager with a background in creating online user engagement - this could be gained from fundraising, marketing or campaigning activities focused on building audiences and communities of support
• Technical experience of managing digital platforms
• Experience of utilising data and insights to recommend and oversee a cycle of continuous improvements - from technical, functional, process, customer journey and customer experience perspectives
• Experience of managing and leading teams - if you have done this remotely for geographically diverse teams, that would be a bonus
• Knowledge or understanding of working with volunteers
• Someone who has experience of working within relevant online safeguarding, data protection and data security regulations

You are someone who can:

• Collaborate and engage with stakeholders at all levels.
• Manage change and navigate periods of ambiguity.
• Maintain a solution-focused approach and prioritize workload as necessary.

Closing date: 7th March

Interview date: 24th and 25th March

About Alzheimer's Society

Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer's Society we're working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We're here for everyone living with dementia.

As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK's largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don't shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.