Macmillan Information and Support Manager

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We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

In the summer of 2020, the Trust launched its ambitious 'Building for our Future' (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.

We provide safe, compassionate and high quality hospital and community care to over half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £650 million and we are the only integrated provider of acute and community care in Sussex. Our extensive health services are provided by over 8,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. Conquest Hospital and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good'.

Our two acute hospitals have emergency departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services. Our centre for trauma services and obstetrics is at Conquest Hospital, while our centre for urology and stroke services is at Eastbourne DGH. At Bexhill Hospital we offer a range of outpatient, day surgery, rehabilitation and intermediate care services. At Rye, Winchelsea and District Memorial Hospital we offer outpatients, rehabilitation and intermediate services. At Uckfield Community Hospital we provide day surgery and outpatient care.

In the community, we deliver services that focus on people with long term conditions living well outside hospital, through our integrated locality teams working with district and community nursing teams. Community members of staff also provide care to patients in their homes and from a number of clinics, health centres and GP surgeries.

Job overview

The Core services Division at East Sussex Healthcare NHS Trust have an exciting opportunity for a Macmillan information and support manager to join our personalised care team. This role will be vital to support the design and development of a high quality, supportive and inclusive local information and support service within East Sussex.

As part of the Core services division, the personalised care team comprises of the Cancer personalised care lead nurse and Macmillan lead cancer counsellor with close links to the Lead Cancer nurse, and other Cancer teams within ESHT.

We are looking for a highly motivated individual with a passion for delivering high quality patient support to patients and the public with a specific focus on Cancer. The successful candidate will demonstrate knowledge and experience of working with patients with cancer and their loved ones. The successful candidate will be passionate about providing and delivering information and support with strong links to the community and voluntary sector

Main duties of the job

The main duties of this role are to:
• To support promotion and development of Macmillan information and support hubs within ESHT and at satellite sights.
• To increase patient, carers and health care professional engagement throughout the cancer pathway

• To ensure more people have access, from diagnosis, to a good conversation about their needs and are given help to navigate and access sources of support.

• Provide Macmillan information and support service (MCIS) information outside the Trust as an outreach cancer service within the East Sussex integrated care board, to ensure that people living with cancer and hard-to-reach communities are supported outside of the hospital setting.
• Engage with key stakeholders to develop innovative Information and Support services in acute and community settings within East Sussex ICB.
• Enable networking and collaboration of information providers supporting people affected by cancer across East Sussex Healthcare localities to help develop a seamless 'Macmillan experience' for people with cancer within East Sussex ICB.
• Develop new partnerships which support the sustainable service delivery of the project through appropriate local community partners.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person specification

Qualifications

Essential criteria

• Good general level of education including Maths and English
• Knowledge base of cancer
• Relevant post-graduate specialist course
• Evidence of ongoing professional development to Masters level or equivalent level of knowledge and experience
• Recognised leadership development training

Desirable criteria

• Counselling or communication qualification
• PRINCE or other project/change management qualification
• Motivational Interviewing Skills
• Macmillan Hope course facilitator training

Experience

Essential criteria

• Experience of working with, involving and empowering groups of patients and the wider public on specific projects
• Experience at senior clinical/managerial level
• Experience of Teaching/Training across different levels of staff
• Experience of managing staff and volunteers
• Experience working in cancer environment in the NHS.
• Ability to influence current practice and influence change
• Experience of partnership working
• Experience of stakeholder engagement and user engagement
• Ability to communicate via a range of mediums (reports, policies, coaching, teaching, meetings management) to a wide range of personnel
• Ability to manage multiple and conflicting priorities and meet specific deadlines.
• Ability to work at pace, establish effective working relationships and develop strong team working.

Desirable criteria

• Experience of leading patient involvement and patient feedback initiatives
• Experience in managing omplex projects

Skills

Essential criteria

• Excellent interpersonal and communication skills in dealing with patients, relatives, colleagues and volunteers.
• Excellent oral, written, presentation and listening skills.
• Ability to work independently and within a team.
• Excellent organisational and negotiation skills
• Computer literacy skills, including presentation of data, word processing, electronic delivery of presentations
• Report writing and internet use to inform practice.
• Ability to quality assess. information sources
• Understand principles of effective budgetary management
• Able to lead, empower others and influence innovative practice and service development.
• Evidence of change management and project management
• Evidence of service development and innovation
• Data collection and audit skills

Desirable criteria

• Teaching and assessing skills
• Counselling skills

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download

• Macmillan Information and support manager (PDF, 124.4KB)
• Guidance for Applicants - AFC (PDF, 152.4KB)