Location Manager

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Job Title: Location Manager - Extra Care

Location: Darcy House, Dagenham
Hours: 36 hours per annum
Salary: Up to £26,707 per annum

About the role

Extra Care housing provides a vital local resource to support older individuals with care and support needs to live independently. It is a sector of rapid growth and an exciting time of change for Anchor as we move our significant extra care housing portfolio forward to ensure it meets the needs of the older population for the next generation. Our offer for residents will fit with the principles of the Housing Customer Experience Strategy to ensure that residents are listened to, included and that we are responsive to their needs.

Extra Care communities provide a dynamic and diverse environment which aspire to be the best they can be to ensure that all residents love living in later life.

The post holder will be managing a designated location to ensure that services are delivered to a high standard, that the location and accommodation remain safe and compliant.

When you join the housing team, you'll need a good balance of heart and head to manage property, tenancy matters and relationships with Anchor's residents and partners.

The Location Manager role is very diverse and involves working with departments across the organisation, managing contracted services and external relationships with key stakeholders and partners.

You'll be responsible for:

• Managing properties and enabling residents to live independent lives
• Letting properties, managing rent accounts, dealing with anti-social behaviour, fulfilling our Safeguarding responsibilities and ensuring repairs are carried out
• Listening and responding to residents and partners with an aim to proactively deal with issues before they become a complaint
• When a complaint does arise, taking ownership for a complaint and following the complaints process whilst keeping all parties informed
• Lead on relationship management across the location working collaboratively to find solutions and satisfactory resolutions
• Maintain resident and stakeholder trust and confidence in Anchor through effective communication, the setting of expectations and delivery of outputs.
• Managing the location's budget and service charge accounts ensuring residents' homes are well maintained and repairs are completed to a high standard in a timely manner
• Ensuring that the location is safe, all health and safety checks and risk assessments are carried out in accordance with policies and procedures
• Working with external agencies and partners such as local authority commissioners, on site care provider, social workers and medical professionals to provide support to residents with a range of needs this includes ensuring that they are getting access to the right services to help them to continue to live independently
• Encouraging all residents to have an up to date and relevant support plan that identifies their individual needs
• Connecting with residents, helping them access health and social services, and encourage inclusion in social events both internally and in the wider community

To view a full job description for this role, please copy and paste the link below:

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There will be a strong focus on communication to ensure that there is shared learning and consistency across all locations

A career with Anchor housing is all about providing older people with independence and security within a happy community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s, of these Anchor has over 100 extra care locations providing additional support and services to almost 4,500 older individuals with long term / complex health needs.

At the heart of every Anchor housing community are great people making sure that everything runs smoothly. Our ambition is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor is the best place to build your career.

Are you the one?

Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.

Ideally you will have previous housing or care experience and worked with vulnerable client groups, but that's not as important as having the right attitude, resilience, ability to problem solve with a willingness to learn.

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.

Anchor - a great place to work

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan - contribute between 4% and 8% and we'll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.