Key Account Manager - Telematics
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Immediate starts available!
Account Manager - Telematics Division
Competitive base salary + commission
Office based - Crewe
Due to our continued expansion, we have an exciting opportunity for a Sales Executive to join our growing Telematics team. We offer a generous commission structure along with exceptional opportunities for progression for the right candidate.
Heard of us?
We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
We have over 400,000 customers worldwide with over 50 offices across Europe, North America, Asia, Australasia and Africa and over 2,800 staff, primarily in the UK and Ireland.
Job Purpose
The role of a Key FB (frontbook) In Life Account Manager is important to us. You will be responsible for nurturing and maintaining a portfolio of customers that are within the first 12 months of the telematics journey. This makes it really important to understand the drivers behind our customers behaviours to utilise and maximise our vehicle tracking systems.
What would your day to day look like?
• Oversee customer growth, training, and development of best practices to continually drive business value and return on the customer's investment for the first 12 months of their telematics contract
• Drive upsell campaigns letting customer taking greater advantage from Radius Telematics product/service catalogue whilst creating longer and stronger contractual relationships
• Be the single point of contact and escalation for the customer. Including directing customers quickly and efficiently to additional help resources such as Help & Training within the application, personally helping with questions/issues
• Increase customer retention and adoption rates by regular check-in calls and account reviews to assess and track levels of satisfaction
• Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable
What do we expect of you?
• Proactive team player with innovative ideas to inspire client loyalty and adoption
• Strong interpersonal skills and experience initiating and building positive relationships
• Commercial acumen with good track record of similar roles responsibilities with significant commercial results
• Strong organisational and time management skills with the ability to manage multiple projects simultaneously
• Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition
What can you expect of us?
Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions.
You'll also have access to our competitive reward and benefits package, which includes:
- 25 days holiday + Bank Holidays
- Performance-related bonus scheme
- Pension
- Life assurance
- Employee fuel card scheme
- Electric Vehicle scheme
- Employee assistance programme
- Wellness and healthcare assistance via 'Help@Hand' by Unum
- 'Cycle to work' scheme
- Free breakfast daily in the office
And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with café, pizzeria, roof top bar, and more! / onsite gym, cafe, games rooms, and more!
Still curious?
If you're interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.
BDE / Sales / New Business / Telesales / Outbound Sales / Sales Advisor / Business Development / Account Manager / B2B