Hotel Assistant Manager

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We're looking for two people-focused, organised, and driven Assistant Managers to join our close-knit leadership teams within our hotel group, Clifton Hotels - a set of four charming, elegant boutique hotels peppered across Clifton.

There are two Assistant Manager roles available:

• Assistant Manager for the Clifton Hotel (full time, permanent)
• Assistant Manager (maternity cover) for the Washington Guesthouse (full time, fixed term maternity cover for a period of 7-8 months).

Both of these fabulous boutique hotels are located on St Paul's Road in Clifton, combining period charm with first-class service - and we want someone who shares our passion for creating memorable guest experiences. While the 'contract type' for these two roles will differ as above, the key details and responsibilities of the roles will be the same, as below:
About the Hotel Assistant Manager role

This is a fantastic step-up for a Reception Supervisor, Head Receptionist, or existing Assistant Manager ready for more responsibility and real influence. You'll lead and develop a small reception team, carry out reception shifts and manage day-to-day operations, and will play a key part in shaping the guest experience at the hotel.

• Full-time, 40 hrs per week. Shifts include earlies (7am-3pm), lates (2pm-10pm) and occasional day shifts (9am-5pm)
• Flexible rotas - written by you, in 3-week blocks
• Weekend & evening availability required
• As mentioned above, we have one fixed-term, maternity cover contract available (at the Washington Guesthouse) and one permanent contract available (at the Clifton Hotel).

Package & Benefits:

• Up to £30,750 per year, inclusive of £27,250 base salary plus the below:
  - £500 loyalty bonus (guaranteed)
  - £3,000 performance bonus (achievable)
• Christmas off! Both these hotels will close over the festive period
• Free staff meals on shift
• 20-50% off across our 4 restaurants + friends & family hotel discounts across our 4 Clifton-based hotels
• Discounts at local gyms, spas, salons, and more (including Noah's Ark Zoo Farm and an upcoming discount at B&Q)
• Cycle to work scheme
• 10% off First Bus tickets
• Team socials & regular events
• Clear development path and real progression across the Quarter Group

Who We're Looking For in a Hotel Assistant Manager:

• A confident and warm people-leader, ideally with previous hotel reception experience
• A great communicator with natural customer service instincts and a willingness to get stuck in on the desk
• Calm under pressure, organised, and ready to lead from the front
• Comfortable with hotel PMS (we use Opera - but full training will be provided)
• Business-aware - you'll keep the team focused on both service and results

What You'll Do as Hotel Assistant Manager:

• Lead and support the reception team
• Ensure smooth front desk operations and high guest satisfaction
• Handle guest queries and (occasional) complaints with warmth and professionalism
• Run 1:1s, coach and develop a small reception team
• Cover duty management across our 4 hotels (approx. 1 in 12 weekends)
• Own admin tasks such as rotas and basic reporting

Application Process:

Are you the Clifton Hotel or the Washington Guesthouse's next Assistant Manager? Apply with your CV and short cover letter by Friday 1st August 2025.

We may close this role early if the right candidate is found, so don't wait to apply! Successful applicants can expect the following:

Step 1 - We'll reach out to you by email to arrange an informal phone chat
Step 2 - Zoom interview with our Acting Hotels Director
Step 3 - Final in-person interview with the Hotel Manager

Ready to make your mark at one of on of our fabulous boutique hotels? Apply now - we'd love to meet you.

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