Head of Product - Payments

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ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it's the catalyst that unlocks the potential to innovate. That's why our clients - financial institutions from fintech's and crypto platforms, to banks and credit unions - use our API to power their banking infrastructure.

But we wouldn't be ClearBank without our people. They're what powers our innovative technology and the reason we love what we do every day. We're a group of spirited people who are never afraid to challenge the norm - becoming stronger, more energised, and that much better when we're together. It's our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute to ours and our clients' success. Interested in joining us? Read on or visit our website for more information.

About you

You'll be joining the Customer Product team as the Head Product, Payments. Reporting to the VP of Customer Products, you'll be a part of a fast-growing business that is challenging the market and doing things differently.

We are seeking a highly experienced and skilled individual to join our team as the Head Product, Payments. The ideal candidate will have a deep understanding of the UK and EU Payment schemes, such as CHAPS, FPS, T2, SEPA, etc.

The Role:

• Developing and implementing key strategies to drive growth, improve customer experience and achieve revenue targets

• Drive a 3-year roadmap and have deep payments knowledge and expertise in both the UK and EU schemes (FPS, SEPA Instant, CHAPS, BACS, SEPA CT, T2)

• Leading a team of product managers on day-to-day operations, to drive product development, prioritization and product backlog management.

• Drive the quarterly product prioritization for the payments cluster to ensure we are prioritizing the most valuable items.

• Building and maintaining relationships with key partners, including payment schemes, financial institutions, payment processors, and regulatory bodies.

The knowledge, skills and experience you need:

• Strong interpersonal skills and the ability to develop effective trustworthy relationships with business stakeholders

• Excellent communication skills, both written and verbal to be able to articulate complex requirements

• Excellent problem solving and self-management skills in order to solve technical problems tactically and analytically

• Strong attention to detail and accuracy

• Strong work ethic and team player mentality

• Good understanding of operational resiliency practices

• Ability to prioritise and work on multiple items concurrently

• Delivery focused and motivated with a can-do attitude

What you'll bring:

• Experience in a similar role, focused on delivering card payments products with strong knowledge of card acquiring and issuance.

• Knowledge of regulatory frameworks such as PSD2, GDPR and PCI-DSS

• Good understanding of banking regulations that impact accounts or payments

• Strong problem-solving capabilities and innovative idea generation

• Great time management and ability to meet deadlines

• Good understanding of finance with the ability to build business cases

• Fantastic interpersonal skills and delving into the real customer problems

• Strong understanding of Agile Development methodologies, and previous experience of working within Agile Teams

What we offer in return:

• We're flexible - We support a culture of flexibility which allows our employees to achieve a strong work-life balance.

• Offices - Work in a way that works for you - whether that's in the London office, at home, or hybrid.

• Holiday - 27 days of annual leave per year, plus bank holidays.

• Work abroad - You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.

• Socials - Regular social events open to all.

• Holiday swap - Option to swap your bank holidays to any other day of your choice.

• Wellbeing - 24/7 employee assistance programme including mental health support, life assurance and income protection.

• Bigger than ClearBank - Take a couple of days per year to do something that matters to you.

• Healthy living - Private healthcare and discounted dental cover, with employee perks and discounts.

• Family - Enhanced family-friendly leave.

• Personal development - We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.

What makes a great ClearBank team member? Does this sound like you?

• You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank;

• You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you're your colleagues and customers: you really, genuinely care;

• You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate;

• 'I' before 'we', isn't in your vocabulary

If this sounds like you then we encourage you to dust off that CV and apply!

A little bit more about us!

ClearBank is Where You Can belong:

At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should - how else can we build a happy workforce and be successful as a business. We're committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they're given the trust and encouragement to do their very best work. Here are some of the things we're most proud of:

• 42% of our senior management roles are held by women
• Our enhanced family leave policies
• Launching our partnership with Code First Girls
• Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group

Our hiring process and what you can expect:

Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you're moving forward to the next stage;

Screening: You'll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we'll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we'll let you know that too);

First Interview: You'll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we'll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.

Second Interview: This will be a competency-based interview with one or more members of our team.

Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.

Offer: Congratulations! Get ready for transform banking forever!

Our commitment to you as a candidate:

We will always try our best to get back to you within seven days of your interview whether you've been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time.

We're unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.

We wish you the best of luck with your application and maybe we'll be celebrating your new role at ClearBank soon!

Equal Opportunities

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.

ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.

As part of the Company's commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.

The legal bit

By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.