Head of Hospitality

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New Career, New You, New Opportunity; New Care!

Our stunning care home Grappenhall Manor Care Centre is a purpose-built 70 bed care facility and is situated in Warrington, Cheshire. The home provides the highest standards of safety, comfort and care to residents who have a variety of care needs. We offer residential, nursing and dementia care. We invest in the latest technology, and offer a purposeful programme of daily activity and gentle exercise to enhance the experience, care and wellbeing of our residents. All team members are hand selected for their warmth and passion, they have a full induction and ongoing training from our in house trainers in conjunction with the New Care Academy. New Care has had no agency staff use for over 4 years as we employ a permanent staff team to ensure continuity of care to residents from staff that know them and that residents know and trust. Across New Care all of our staff are paid the national living wage or above.

We are seeking to appoint a kind, caring and motivated Head of Hospitality to join our team. To be responsible for organising the Hospitality Assistants and Care Assistants to enable the dining experience for our residents to be smooth and efficient at all times. You are responsible for dining room preparation, cleanliness and set up, for ensuring that the meals are served in a timely, presentable and in a correct manner. This role is an exciting role leading a team of Hospitality Assistants including rotas, training, supervisions. We have a 40 hour contract available with an hourly rate of £12.44! Shift times are 0800-1900, with alternate weekend working.

Role Responsibilities:
• Ensure there is a provision of high standard of hospitality service.
• Support and assist visitors.
• Inform the Chef of any individual requirements of residents.
• Following cleaning schedules and procedures, as per company HACCP.
• To ensure that all training given is adhered to.
• Ensure records and reports are properly written up e.g. cleaning schedules, work sheets, fridge temperatures and that all HACCP paperwork is completed.
• Manage, allocate duties and supervise the hospitality team ensuring a quality delivery of care for the duration of the shift.
• Coach staff and participate in ongoing development of staff.
• Take responsible for promoting safeguarding the welfare of adults that the post holder is responsible for or comes into contact with.

Skills and experience required:
• Dining or Restaurant Supervisor experience is essential.
• Previous experience working in a care setting is desirable.
• Ability to effectively communicate with other members of the team is essential.
• Participation in activities organised in the Home is essential.

The Benefits

Opportunities to progress through our career paths into more senior and management roles
• Bank holiday and overtime enhancements
• 5.6 weeks annual leave per annum
• Paid DBS
• Uniform provided
• Paid training
• Refer a friend referral scheme, for the following roles only - Registered Nurse, Team Leader / Senior Care Assistant and Care Assistant
• Excellent induction programme for new starters
• A rewarding career with lots of opportunities to progress within the company
• Ongoing support and training for nationally recognised qualifications
• A competitive rate of pay
• Cycle to work scheme
• Wellbeing programmes
• Recognition awards - employee of the month and golden tickets
• Ongoing career development
• Travel plan - walk or ride a bike and get a free meal that day
• Christmas Bonuses
• Pension scheme
• HASTEE - access to your money as you earn (pay advance)

About New Care

The care philosophy of New Care aims to ensure all residents maintain the highest level of independence and achieve their full potential whatever that may be - physical, intellectual, emotional or social. We believe this philosophy can be achieved by providing professional, person- centred care, nurturing each resident individually exploring and understanding their needs. The health, well-being and happiness of our residents is always our number one priority.

Each New Care home is purpose built and expertly designed with the needs of our residents in mind. Internally the design is luxurious yet comfortable and practical.

The company ethos 'To celebrate the wonder of people' relates to all those who are part of the New Care family, residents, their family and friends, staff members and professional visitors. Ultimately we want residents to live their lives to the fullest and to be proud of their home and feel happy to invite their family and friends to visit.

This position is subject to a DBS check