Head of Department - Serious Injury

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Head of Department - Serious Injury

Location: Manchester/Leeds/Hybrid

Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Serious Injury Law Team.

Purpose of Role:

To lead and develop Serious injury Law (SIL) alongside four likeminded Heads of Department to meet the needs of our clients and deliver Serious Injury Law's strategies and growth plan.

About Fletchers Solicitors:

Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.

More information about us can be found on our website. https://www.fletcherssolicitors.co.uk/about-us

Fletchers Group is an inclusive employer with a diverse work force, which is why we welcome applications from all diversity groups and backgrounds. We're committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We're proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

KEY ACCOUNTABILITIES:

Strategy & Leadership:

• Ensure that the team provides excellent client service
• Ensure that the team achieves their agreed performance targets by using consistent and clear leadership in the management of individuals KPI's
• Ensure the progression of all cases in team up to the point of settlement
• Provide inspirational leadership to SIL including recruitment, motivation, training and supporting of team members as required
• Implement and monitor departmental plans to deliver Fletchers' priorities including Growth Plan and Project work across SIL
• Support the budgeting process for SIL

People Management:

• Lead the SIL department directly managing the Team Leaders
• Coach, develop and support managers to achieve excellent people leadership practice
• Work with the People team to optimise the recruitment and retention of lawyers in the department
• Role model Serious injury Law Values

Technical:

• Provide advice and guidance on any serious injury matters
• Ensure departmental policies and procedures are followed to ensure cases are progressed appropriately and client satisfaction is delivered
• Work with internal and external partners to ensure the department delivers quality legal services with unrivalled client care in a compliant way

KPIs/OUTCOME MEASURES:

Delivery of key output metrics:

• Fees, Work Done, EBITDA & EBITDAW
• Cases issued
• Accepted cases
• WIP to costs
• Client satisfaction
• Production
• Telephone statistics

RELATIONSHIPS:

Provides a service to...

• Clients
• Marketing team

Receives a service from...

• Finance
• People
• Systems
• Facilities
• Client & Marketing
• Compliance
• Legal Strategy and Ops

Acts as a champion

• Good legal practice in Serious Injury cases

Governance group membership

• Heads Of

ESSENTIAL SKILLS AND EXPERIENCE:

• Experience of successfully leading a Serious Injury Team
• Experience of running a wide variety of Serious Injury claims
• Ability to deliver excellent client service
• A good understanding of how to deliver and grow team productivity
• Experience of coaching and supporting other lawyers and managers
• Forming and maintaining positive relationships with both internal and external stakeholders
• Ability to role model good practice leadership
• Technology literate, with the ability to use technology to enhance legal services
• Excellent interpersonal skills, with the ability to form positive working relationships with a wide variety of team members
• Strong analytical skills

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

In return Fletchers can offer:

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days' holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awardsfor winning nominees