Front of House Manager

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Description
Exciting Opportunity Alert! Join Rendall & Rittner as a Front of House Manager

Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Front of House Manager. This is an incredible career opportunity with a fantastic package.

Position: Front of House Manager

Location: Point West, London, SW7 4XR

Working Hours: Monday to Friday 0800 - 1700

Salary: £35,000 - £40,000 per annum (depending on experience)

Contract: A permanent position that offers stability and room for growth.

Why Rendall & Rittner:

Award-Winning: Join an established and celebrated company known for delivering first-class property management services.

Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.

Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.

Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.

Time Off: Enjoy 20 days of holiday plus national holidays.

Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house 'TSS' temp team.

Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. *

Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.

Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.

Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.

Development Details:

This role will be based on the Point West Development in the borough of Kensington & Chelsea, close to Earls Court and the Albert Hall. The development is made up of 400 residential homes, a Sainsburys super store and David Lloyd Gym complex is located within walking distance of Gloucester Road Tube station.

Key Responsibilities and Requirements:

As a Front of House Manager at Rendall & Rittner, you will:

• You will support the General Manager with the operational running of the estate, managing front desk operations and ensuring SOPs are implemented and being followed accordingly.
• You will have experience in managing the onsite operations team. This includes performance management, performance reviews, appraisals, training and development, and rota management. Providing first-hand support to the team and ensure consistent service standards.
• You will have robust experience in security management, access control, investigating incidents in a timely manner, managing / viewing CCTV, carrying out site patrols, H&S checks, overseeing traffic management and implement diversion routes when required.
• Responsible for ensuring delivery of high-end quality customer service for residents, tenants and guests, and handle day-to-day matters in a prompt and professional manner.
• Responsible for managing the work permits, reviewing RAMS (Risk Assessments and Method Statements) and supervising contractors whilst they are on site.
• Ensuring a welcome pack is being sent to every new resident and enforce short-let practices.
• You will act as the first point of authority for leaseholders to comply with sub-letting licence registration; investigate, enforce, and follow up on payments
• You are able to work in a fast paced and dynamic working environment, multitasking, organised and able to think on your accord.
• You know how to deal effectively with feedback, in the moment. Acting as the main point of contact for all queries
• You have experience conducting site inspections, ensuring Health & Safety regulations are adhered to and having a basic working knowledge in building maintenance systems.
• You'll already have some brilliant experiences behind you in relation to delivering great customer service, managing complaints, working safely and managing a team environment. You'll lead, engage and inspire others.
• Ideally you will have relevant qualification such as the SIA licence and IOSH Managing Safely.

How to Apply:

Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. "Ref #LI-SK1"

Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary.

Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!