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Financial Services - Customer Service Advisor

If you are looking for a career and not just a job, read on!

If you are looking to make a real difference every day and have a positive impact on customers lives, read on!

Supporting Lloyds Banking Group, we are looking for friendly customer service advisors to join the team in Leeds City Centre - with the opportunity to work from home once you are up to speed!


What will you deliver?

  • Help customers over the phone with all aspects of their personal banking from payment transfers, direct debits, paying bills and supporting them through difficult financial periods
  • Take ownership of the enquiries & value each customer
  • Create a positive experience for the customer and the client
  • Make a real difference to people's lives

What can we offer you?

What can't we offer?! Choose your own pathway to a career you want, with a culture driven from developing from within. We can offer key support roles, management, training, the choice really is yours!

  • Salary up to £21,673.60 after 4 months
  • Current Capita staff with a minimum of 6 months tenure have the option to be home based from day 1, with laptop provided
  • External candidates will have the option to work from home after 3 to 6 months
  • Eligible for a "working in office" bonus equating to £500 at 3 and 6 months
  • Flexible working hours to suit all lifestyles

Our 'Perks at Work' are endless and include...

  • 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
  • Discounted Dining Cards offering up to 50% off food
  • Discounted at home fitness plans and gym memberships
  • Exclusive discounts at your favourite stores including John Lewis, Currys PC World and many more
  • Exclusive colleague offers on Mobile phone contracts

Who are we looking for?

  • Excellent communication skills, understanding the needs of customers
  • Great listeners - don't just hear, listen!
  • A genuine passion to help people in difficult circumstances
  • The ability to problem solve and offer expert solutions

Who are we?

You would be joining our customer experience experts here in our Capita Experience division. Our success is built on over 40 years of understanding the market and understanding customer needs. We currently have 20 UK-based call centres, where we recruit for roles such as customer service, sales, collections and complaint handling.

A role within Capita Experience will always be an exciting one with excellent opportunities to grow, develop and progress your career any way you see fit!

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us.

This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Financial Services - Customer Service Advisor

Leeds, UK

Published on 22/11/2022

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