Customer Operations Support Manager - Shotts

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

About the role

Own your career, and you can build something to be proud of at Balfour Beatty. By joining our Asset and Technology Solutions team as a Customer Operations Support Manager, you'll work with true experts who'll share their knowledge and provide support, encouragement and invaluable feedback so you never stop learning. Bring us your capability, and we'll help you take it much, much further.

This role is primarily based at Balfour Beatty Shotts with travel required to other Balfour Beatty sites across Scotland and North of England.

What you'll be doing

To take lead for the BBATS on major projects being delivered by Balfour Beatty with particular focus on Skype OHL, ASTI, NZT, A9, Netherton projects, engaging with customers to develop a strategy to maximise the opportunities for the individual BBATS businesses and then overseeing the delivery of the works meeting and exceeding customers expectations.

• Form relationships with customers and being visible across their sites, solving problems and supporting the mobilisation of solutions
• Formulate and agree delivery strategy with BBATS senior management to ensure that this is cost effective to all stakeholders
• Develop 12 month lookahead forecasts for up-and-coming projects highlighted from ATS portfolio
• Report progress and performance of the projects life cycle in regular management meetings with formal reporting that will include commercial and risk reviews

Who we're looking for

• The ability to communicate effectively is required to manage customer relationships, in addition to strong planning and organisation skills to deliver operational excellence and efficiency
• Strong leadership skills
• Financial awareness is required to deliver targets
• Strong commercial acumen always looking for opportunities
• Appropriate and valid CSCS card
• IT literate - reporting, Microsoft package

Why work for us

Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more...

About us

Asset & Technology Solutions provides innovative, safe and sustainable solutions to the Balfour Beatty projects across the UK. Our wide range of equipment and services includes HGV's, tower and crawler cranes, piling equipment, CCTV and security services, survey services and drones, suction excavators, sweepers, modular accommodation and much more.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

We are a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com