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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

This post is to cover Maternity leave for 9 months starting in April 2025 - We are seeking a highly motivated and creative individual with excellent management and I.T. skills to join and lead the Lewisham Community Mental Health Team, Primary Care and Mental Health Team (PCMHT) Neighbourhood 4 & Personality Disorder Service administrative team. You will oversee and support both the performance and business functions of the administrative team whilst being able to use your own initiative and skills to problem solve.

This is a fast-paced environment with competing demands and priorities. You will need to be proactive in providing support & guidance to the administrative team, whilst being able to operate independently & flexibly in a diverse & demanding environment.

We are committed to getting the best out of our staff and support staff in their career aspirations. We have access to a range of training offers to enhance and develop your skills linked to the individuals career personal development (CPD).

The successful candidate will provide support to the Lewisham CMHT, PCMHT N4 & PD Service whilst having overall management responsibility for the administrative team. You will be expected to provide robust management of the administrative team whilst having oversight of the administrative systems in the service.

You will be expected to use your own initiative to problem solve whilst providing support to the Clinical Service Lead with management of the service.

Main duties of the job

You will be expected to use your own initiative to problem solve whilst providing support to the Clinical Service Lead with management of the service.

Working for our organisation

Lewisham CMHT, PCMHT N4 & PD Service is a community based clinical service with its main office based team in the heart of Lewisham. The Lewisham CMHT, PCMHT N4 & PD Service Business Manager will provide overall management support to admin team members and will be a valued member of the team.

Working for our organisation

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

Our Values

Detailed job description and main responsibilities

Job Purpose:

To assist the Clinical Service Lead to develop and maintain the operational management of the Lewisham CMHT, PCMHT N4 & PD Service. Ensuring that appropriate systems are in place for the smooth delivery of service across the team.
To be a key resource to the Clinical Service Lead and other members of the multi-disciplinary team in delivery of key performance targets set by the Care Quality Commission (CQC).
To provide Business Management support for Lewisham CMHT, PCMHT N4 & PD Service whilst managing own workload and acting independently with the aim of maintaining an efficient standard of service with a high level of confidentiality, in accordance with the requirements of the Service.
To effectively manage the Lewisham CMHT, PCMHT N4 & PD Service administrative team.
To ensure that confidentiality is maintained at all times.
To act as Ambassador for the Trust at all times in liaison with internal and external departments and individuals.

Please refer to the attached job description for a detailed list of roles and responsibilities.

Person specification

Qualifications

Essential criteria

Relevant degree or professional qualification or equivalent experience
Evidence of continuous professional development
GCSEs or equivalent qualifications in English and Maths (A-C)

Desirable criteria

RSA 3 secretarial qualification or equivalent qualification

Experience

Essential criteria

Extensive administration and management experience with a thorough working knowledge of efficient and effective office procedures.
Excellent communication skills both verbal and written
Excellent interpersonal skills
Excellent copy typing skills (50wpm or above) and telephone manner
Accurate data entry skills and grammar/spelling/punctuation
Ability to plan, prioritise, multi-task and problem solve
Effective time management skills
Ability to work on own initiative and as part of a team

Desirable criteria

Ability to supervise staff
Experience of working in the NHS, ideally within a mental health environment; hospital or community clinic

Knowledge/Skills

Essential criteria

Experience in a responsible administrative / secretarial role
Proven experience of office systems (including Microsoft Outlook, Word, Excel and PowerPoint)
Experience of minuting meetings
Experience of composing correspondence
Awareness of Data Protection and Confidentiality
Understanding of Racial Awareness and Diversity
Confidence to deal with patients and members of the public

Desirable criteria

NHS in house systems and databases

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
Ensuring that all our services and all staff understand and support our commitment
We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

That all applications for this post will need to be made online
That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
That should you not have heard from us within three weeks from the closing date your application has not successful
That priority consideration for applications may be given to at-risk NHS employees
That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Job description business manager (PDF, 200.4KB)
SLaM Staff Benefits (PDF, 1.1MB)

Business Manager

Business Manager

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