Assistant General Manager - Urology

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King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

flexible-working

Job overview

The Assistant General Manager (AGM) for Urology is accountable to the General Manager. The purpose of the AGM is to take lead responsibility for the day-to day management of all operational issues within a defined clinical service area or areas and to lead service improvement. They will ensure the effective delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The AGM will be expected to support the General Manager in the delivery of Trust objectives and ensuring national targets are achieved. The is a cross site position which will require presence at Denmark Hill, the Princess Royal University Hospital, and Beckenham Beacon.

Main duties of the job

The post holder will provide timely, efficient and effective operational management leadership for the Urology care group at King's College Hospital, working with the lead clinicians and key stakeholders. They will ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards. They will problem solve as appropriate; develop and implement lasting solutions in conjunction with clinical and managerial colleagues. They will be the representative of the General Manager at the site or sites, acting with delegated authority to resolve daily issues, and will be responsible for ensuring that the needs of the care group's services at the site are assessed and conveyed to the care group leadership team.

The post holder will support the Clinical Director and General Manager with the development and delivery of a strategic vision and ensure service changes meet internal and external expectations and standards. The post holder will need to understand the business requirements will lead projects to improve service delivery and patient experience in agreed areas as directed by the General Manager. As part of this portfolio, they will lead on governance and patient safety activities within Urology services across multiple sites. The post holder will work with the clinical and service teams to develop appropriate action plans to address areas of underperformance and will report progress to the care group triumvirate.

Working for our organisation

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities
• Responsible for the day to day efficient and effective operational management of service area, linking appropriately with clinical and multi disciplinary staff in all matters affecting the delivery of core services.
• Establish and build agreements within the team to ensure the delivery of the services provided.
• Ensure area has a performance management framework that complements the Trust use of key performance indicators across a number of metrics, using service line reporting/management to ensure timely and accurate capture of information from which metrics reported.
• Responsible for the day to day efficient and effective operational management of all services in the care group at the designated site, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services.
• Respond to daily problems and ensure issues are swiftly resolved; implement longer term solutions to issues raised. Work with site management other care groups at the site, to ensure that issues are resolved locally where possible.
• Work closely with the Clinical Leads, site management, and local operational management to ensure effective support services are in place for all clinical areas.
• Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.
• Ensure all policies and procedures are adhered to as required by the Trust.
• Responsible for achievement of national and local service targets in conjunction with Directors and General Manager; monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.
• Respond to any service target breaches in line with Trust standards and put in place remedial plans to ensure such events do not occur again
• Ensure sufficient staffing levels and allocation depending on service needs
• As a member of the care group management team, contribute to the Annual Business Plan, ensuring staff involvement, in line with Trust objectives.

Person specification

Qualification, Knowledge and Experience

Essential criteria

• Educated to degree level or equivalent knowledge, skills and experience
• Operational experience in managing complex services including design, development, implementation and management of change in a multiple stakeholder environment.
• Evidence of managing successful project and / or operational performance and improvement; including business case preparation, service initiation / commissioning, contract negotiation and the development and monitoring of output and outcome measures.
• Understanding of HR processes and experience of staff management.
• Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.

Skills

Essential criteria

• Extensive knowledge of operations and / or project management methodologies and techniques.
• Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
• Work flexibly, prioritise workloads and resource them in response to changing demands and requirements
• Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
• Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change.
• Excellent management skills including motivating and coaching staff

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Click here to see the range of benefits we offer
• Please review the documentation on our recruitment microsite, particularly the Trust's criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description and Person Specification (PDF, 248.4KB)
• Denmark Hill Site Map (PDF, 1.2MB)
• Princess Royal (PRUH) Site map (PDF, 1.4MB)
• Visa and Sponsorship Information (PDF, 344.6KB)