Account Manager

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Job Description

Account Manager, Share Plans (12 month FTC)

Location: Bristol, Croydon or Warsaw (Hybrid)

In this position, you'll be based in the Bristol, Croydon or Warsaw office office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

If you're looking for a role where you'll have the opportunity to build and maintain key account relationships on a global scale coupled with the chance for future personal development, then this could be the position for you...

Would you strive in an exciting account management environment whilst playing a vital role in the operating structure for our Computershare Plan Managers business?

A role you will love

In this role you will be responsible for effectively building and maintaining key relationships across a client portfolio and to lead and take operational ownership of client relationships, working with our stakeholders to build on these relationships and enhance the reputation of Computershare.

Key Responsibilities

The successful candidate will be responsible for effectively maintaining key relationships across a client portfolio whilst also helping to shape and deliver the future account management operational structure and becoming a driving force behind the operational delivery via EquatePlus.

Other key accountabilities:

• Responsible for day-to-day client relationships, acting as the main point for ongoing plan administration/ operational requirements.
• Ensuring client requests are prioritised correctly including monitoring service levels and client satisfaction.
• Being the SME for clients on plans, products and process', and displaying an in-depth technical understanding of the system processes
• First escalation point for client and internal stakeholders, and liaising with the service delivery teams for requests.
• Host and support regular client meetings to review service/project delivery status and event planning.
• Identify opportunities for efficiencies, solutions, and synergies within your client portfolio, accountable for suggesting value added chargeable services (professional services).
• Analysing client plans and developing solutions in close co-operation with the relevant internal and external stakeholders.
• Liaise with Relationship Managers on strategic changes to clients, influence commercials based on operational impacts and provide MI to support the operational health of the clients
• Partnering with Relationship Management to influence strategic and commercial impacts to the client portfolio
• Supporting Senior Account Managers on key accounts

What will you bring to the role?

To be successful in this role, we would ideally like to see people from an operational Account Management background or a role with similar competencies. We are looking for a great communicator, who has experience in or is interested in the share plans industry and is looking to grow their career within Financial services.

Additional Requirements:

• Experience of account management or transferable skillset
• Technical minded and solution oriented
• Excellent communication, and Stakeholder management skills
• Previous experience in customer service in the financial services industry
• Ability to build detailed understanding of assigned clients
• Ability to develop technical skills (SQL, html, high-level understanding of databases)
• Multilingual (Desirable)

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

#LI-Hybrid #LI-KT1

About Us

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

About the Team

We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.