Capita is a consulting, transformation and digital services business. We’re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We’re committed to being a responsible business in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler.
We value people with different aspirations, experiences, and ways of thinking, but what unites us are our shared values. Whoever you are and whatever your background, we want you to be yourself here, at Capita. Our values define who we are, how we work and help us create better outcomes.
Open: We are honest, transparent and respectful.
Ingenious: We think about what’s possible.
Collaborative: We achieve more when we work together.
Effective: We care about doing the best job we can
Diversity & Inclusion at Capita
As a large organisation, we continue to invite fresh perspectives into our work, discover innovative ways to positively impact the world around us, and create better outcomes. We already have a range of employee networks that represent every strand of diversity, to provide a place for people to connect and learn from each other, which anybody can get involved in. These include the Generation Network, Family Network, Ability Network, Rainbow Alliance (LGBTQ+), Embrace (Race and Ethnicity), Wellbeing Network, Gender Equality Network and Multi-Faith Network. These networks are led by our colleagues and supported by our executive committee. Each network’s purpose is to drive change and conversation across the business – as well as to mark important events, from Black History Month to Pride – with the Generation Network aiming to reduce misconceptions surrounding age, and raise awareness for the respective stresses, strains, and struggles faced by younger and more mature Capita colleagues alike.
On top of that, we have a range of initiatives around training and development to support our colleagues, including specific support for ex-military, reverse mentoring, and different flexible working options. Our colleagues have access to Employee Assistance Programmes, a wellbeing hub, as well as trained Mental Health First Aiders and Wellbeing Champions. We’re part of the 30% Club, which offers mentoring for women to help increase female representation in senior leadership, and as a response to Black Lives Matter, we’ve committed to ensure at least 15% of our workforce at all levels (including 5% Black) are from Black, Asian and minority ethnic backgrounds.